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JOB SUMMARY: Assists the Executive Housekeeper in managing the housekeeping department. Directs the housekeeping program to ensure clean, orderly, and attractive conditions by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists the Executive Housekeeper with day to day management of all employees within the department and with all functions of the department.
• Monitor housekeeping payroll, time off requests and time punches on a daily basis.
• Responsible for employee relations, counseling and documentation in the absence of the Executive Housekeeper.
• Assists the Executive Housekeeper with responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Implements timely and effective corrective actions when necessary.
• Assists the Executive Housekeeper in ensuring all housekeeping staff receives adequate training on established procedures and safety.
• Responsible for all inventory and ordering process in housekeeping: including vendor contacts, purchase orders and invoices.
• Oversees UPS and FedEx deliveries to the Lodge and distribution to the appropriate departments.
• Follow up all ordering in correct excel spreadsheets (checkbook, purchase orders and line items).
• Assist with conference functions, both weekly and group bookings.
• Assist in promoting teamwork and customer service among co workers, staff and management.
• Contact with guests concerning Lost & Found items, overseeing that items are returned per company policy in a timely fashion.
• Must be able to work independently, have proven leadership skills and be able to train staff on safety and emergency procedures.
• Analyzes and resolves work problems or assists employees in resolving work problems.
• Maintain a professional presence at all times with subordinates and guests, management.
• Ability to operate office machines and household appliances.
• Establishes or adjusts work procedures to meet production schedules, recommends measures to improve efficiency.
• Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings with staff.
• Must be able to communicate with radios and communicate/respond effectively with co-workers and management.
• Must be able to communicate effectively with guests, co-workers and supervisors.
• Ability to deal with irate guests in a calm, professional manner.
• Should have strong computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs such as the Lodge timeshare system, Microsoft Outlook, Microsoft Word and Microsoft Excel for purposes of communication, budgeting, ordering supplies, and overall management of the housekeeping function.
• Ability to do data entry and basic formulas in Excel is required.
• Always be aware of chemicals being used, proper usages.
• Maintain a safe working environment and wears appropriate Personal Protective Equipment (PPE) when using loud powered equipment or machines, chemicals, cleaning supplies or any other items that require PPE.
• Read and interpret documents in English such as safety rules, operating instructions, and procedure manuals.
• Ability to effectively present information and respond to questions from top management, other managers, board of directors, customers and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• On occasion be consulted by telephone and/or called in to work on short notice in response to emergency and/or urgent conditions at the property or a staffing shortage.
• Will be an active participant in the Lodge Safety Committee.
• Fluency in English (verbal, written and reading) is required.
• Spanish is preferred, but not required.
• Other duties assigned.

SUPERVISORY RESPONSIBILITIES:

• Assists the Executive Housekeeper with management of all housekeeping staff.

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Education*

• High School Diploma or equivalent is required.

Experience/Knowledge

• 2 to 5 years of general housekeeping experience is preferred.
• Minimum 2 years of related supervisory or management experience. Resort hotel of a similar size is preferred, but not required.
• Timeshare experience is preferred, but not required.

Job Type: Full-time

Pay: $50,000.00 - $61,250.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: One location

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