JOB DESCRIPTION

• Work with Delivery teams to effectively understand client needs & properly scope projects.
• Work with Delivery teams to build & deliver winning solutions/proposals to customers.
• Focus on ensuring superior customer relationships, new project coverage, solution excellence and strategic insight.
• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Win new business within nominated accounts (existing or new accounts).
• Maintain a high contact and meeting rate with clients.
• Leverage Salesforce and other tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal.
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.
• Prepare customer insights reporting, including analysis and research.
• Manage weekly sales reporting for review.
• Work closely with Finance on billing set up, invoicing and cash collections.
• Adhere to established Sales processes and workflows.

MINIMUM REQUIREMENTS

• Serve as the primary relationship owner for an assigned group of client accounts with responsibility for retention and growth.
• Work closely with clients to identify testing needs and consult on best practices for solutions and setup.
• Ensure clients derive maximum value from the services.
• Identify new opportunities from within existing accounts to increase revenue.
• Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems.
• Deliver weekly, monthly and quarterly status and results presentations to internal teams, executive and board of directors.

DESIRED SKILLS