Fusion BPO Services has an exciting opportunity to join our ever growing company!

We are looking to hire exceptional and invested Call Center Customer Service Representatives at our Canton call center.

If you enjoy helping others, have a genuine interest in customer service, and want a career please keep reading!

Training will be starting January 23rd, 2023!

Make up to $14.00 per hour with amazing growth when you join our team!

What are the inbound calls about:

As part of our growing company, you will receive inbound calls from state food assistance card holders. You will assist card holders with checking card balances, replacing lost/stolen cards, resetting passwords, and offer online assistance to the customer. We are looking for agents that are dedicated professionals that will put focus on delivering superior customer service.

What are the shift options: You will be scheduled an 8-hour shift Monday-Friday between 7:00am -7:00pm. availability. This is a full-time position with no weekends needed. Training is 2 weeks long Monday thru Friday 9am-5pm at our office. Training attendance is mandatory, as we will be providing you with all the tools you need to be successful champions of customer service.

What we need from you/ What is your skill set? We ask that our team has a driven attitude, solutions oriented mind set, 1 year of solid/recent customer service experience, and a passion for helping others. Advocates also need to demonstrate great typing skills and be comfortable utilizing multiple computer programs at once. Previous call center experience is a plus.

What we offer you: Career growth -we are always looking for new talent to take on leadership roles such as supervisors, team leads, and trainers. Annual raises for your hard work, incentives for good quality, 401K match, referral bonus, discount programs, and tuition reimbursement as you grow your career.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Canton, OH 44718: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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