Being part of KO Storage means joining the ranks of a group of driven, down-to-earth individuals who are passionate about excellence and continuous growth. KO Storage prides itself in cutting edge technology, efficient processes, excellent customer service, and fostering a workplace that feels more like family than work. We believe everyone plays a critical role in the success of our company. With our exponential growth comes the opportunity for you to be a part of building something great! Join our team today!

We are seeking customer-driven Communications Center Agents to join our amazing team in a fun work environment. The Communications Center is expanding rapidly and as we add additional staff, we are maintaining a heavy focus on employee development and advancement.

Schedule: Our Communications Center is open Monday-Sunday 7am – 7pm CST

• Shifts are 8 hours, Monday – Friday | Some Weekends & Holidays

Location: Minnetonka, MN

Compensation: Starting $17/hour - increases with tenure.

Benefits: We have suite of competitive benefits including Health, dental, vision, STD/LTD, Life Insurance, and Simple IRA with employer match. Being part of our team also means:

• Paid Holidays
• PTO
• Referral Bonus
• Company-wide incentives/perks

A Day in the Life

• Assist customers using multiple communication methods but, primarily over the phone
• Following up on many customer-related items (e.g. balance discrepancies, maintenance updates, sales & customer inquiries, introductory calls, etc.)
• Maintaining customer database by collecting and verifying tenant information
• Process disputes for customers
• Assist with problem resolution, recording and escalating issues
• Collaborating with all departments for property and tenant related situations when applicable
• Going above and beyond to provide customers with a 5-star KO experience
• Utilizing resources to achieve weekly performance goals
• Adhering to KO policies and procedures

Who You Are

• Prior call center experience preferred
• Solid computer and internet searching skills
• Superior customer service
• Ability to maintain composure and convey a positive attitude while interacting with customers and team
• Good attendance and punctual
• Strong ability to multi-task
• Ability to work quickly and accurately
• Excellent communication skills (both verbal and written)
• Excellent listening skills
• Ability to interact and communicate with internal and external professionals
• Consistently meets quality assurance and other performance requirements
• Possess the ability to adapt and solve problems within a fast-paced environment
• Self-starter, reliable, and self-accountable
• High level of attention to detail

Physical Requirements

• Must be able to hear phone calls and speak to customers over the phone
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times