Join our dynamic telecommunications company located in O’Neal’s, CA, just 15 minutes outside of Madera, 30 minutes north of Fresno, CA! In this position you will perform multiple clerical tasks in a fast paced office environment. Duties of the position include greeting customers, processing payments, disbursement of mail, preparation of reports and heavy data entry. Candidates must be computer literate with emphasis on Word and Excel. Previous customer contact and cash handling experience including 10-key skills preferred. We are looking for someone who is genuinely nice, professional, reliable, and ready to be part of our team.

The Customer Care Associate position represents three distinct areas of responsibility including Receptionist, Cash Receipts and Sales/Customer Care Support. You will be assigned a principal area of responsibility and will coordinate with your fellow associates to complete these responsibilities on a daily and periodic basis. This position stresses a high degree of flexibility and accountability as you may be asked to perform any of these functions on a daily or periodic basis dependent on the needs of the business.

DAILY

· Greets public who enter the Customer Services Office

· Answers all telephone calls that come to the main office line and routes them accordingly

· As back-up to the Company’s Voice Mail system, takes messages, when necessary, for an extension or employee when applicable

· Collects customer payments

· Receives, prepares and distributes Customer Services inter-office mail

· Prepares daily cash deposit and balances petty cash fund

· Assists walk-in customers to identify their needs regarding new service, billing questions, Internet inquiries or repair issues, and locates the appropriate personnel to assist customers

· Provide backup as necessary to Cash Receipts and Customer Care Support positions

· Understands and accepts the necessity for reporting to work, on time, and is ready and able to perform the duties and responsibilities of the position on a daily basis

· Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties

PHYSICAL REQUIREMENTS

· Possesses the ability to speak clearly and understandably and hear communications by telephone and in person

· Possesses fine and gross manipulation skills

· Must have good vision (with correction)

· Must be able to sit for prolonged periods of time

· Must have minimal ability to stand, sit, squat, bend, kneel, twist, crawl, reach, lift, balance, carry, push, and pull as required for light duties of standard office clerical positions

· Must be able to lift 20lb. maximum with frequent lifting and/or carrying objects weighting up to 10lb.

QUALIFICATIONS

EDUCATIONAL REQUIREMENTS

· High school diploma or equivalent

· 2 year college or vocational degree in business, or related field, desirable

TECHNICAL REQUIREMENTS

· Basic general office skills

· Computer literate, emphasis on Microsoft Office

· Key board skills of 30 wpm.

· Customer service /relation knowledge

WORK EXPERIENCE

· 2 years as a general office clerk or similar position, where duties correspond with the essential and periodic functions of this position.

Job Type: Full-time

Pay: $15.75 - $23.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• O'Neals, CA 93645: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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