Direct and assist guests while loading tour buses and boats. Act as a company liaison to ship staff and assist with sales and logistics. Collect tickets and conduct end-of-day settlements. Assist with periodic reports and distribution of marketing materials. Always present a professional and friendly attitude and be able to answer an infinite variety of questions. Must be able to stand for long periods of time; walk up to 3 miles per day; be able to complete tasks with minimal supervision and have excellent math skills. Must be able to work as a team member and be comfortable interacting with strangers. This is a shore-based position.

Duties/Responsibilities

• Must always present a professional and friendly attitude on duty and be able to answer an infinite variety of questions about Allen Marine Tours, Ketchikan and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to ensure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Other duties as needed or assigned by Sales & Service Manager.

Qualifications/Experience

• Prefer experience in the tourism/visitor industry or customer service.
• Must always present a professional & friendly attitude (no matter how cold, wet & tired you get)
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must be able to complete tasks with minimal supervision & have excellent math skills. Must be able to work as a team with other employees.
• Must be able to work varied shift hours, including weekends and holidays.
• Must be drug free (drug test required - company policy).
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Employment Length

• 4 - 7 months
• Varies

Pay

DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Job Types: Full-time, Contract, Temporary

Pay: $14.00 - $16.00 per hour

Benefits:

• Referral program

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Employees required to wear masks. Possible COVID testing and daily screening. Vaccinations may be required.

Ability to commute/relocate:

• Ketchikan, AK: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple Locations

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