Customer Service Representative (CSR)

3 Consecutive Days Off in a Row!

We Service Private Jets!

Are you interested in the aviation industry or do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers.

Northeast Air currently has full-time and part-time openings - days, nights, weekends.

Expectations:

• Delivering a proactive, personalized service experience to private and corporate aviation clientele.
• Arranging services including hotel, catering, and ground transportation.
• Coordinating aircraft services, such as fuel and hangar storage.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educating customers on available services, promotions, and programs.
• Processing customer invoices.
• Answering customer questions and resolving issues as necessary.

Position Requirements

• We are looking for team members with a High School Diploma or General Education Degree (GED).
• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer skills.
• Previous customer service experience preferred.
• Previous FBO experience a plus.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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