Customer Service Representative

Join our fantastic team! Baron's Major Brands is New Hampshire’s largest independent appliance retailer, and we are growing rapidly!

Basic Function: Represent the Service Department for all incoming customer calls.

Key Responsibilities Include:

• Deliver exceptional, customer-focused service.
• Triage inbound service requests based on value, warranty, geography, and product age, and drive new sales business when repairs are not recommended.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints and issues.
• Know our services inside and out so that you can answer questions.
• Process service orders, forms, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and experience:

• Winning attitude, and desire to help customers
• Google suite, including Gmail, Google drive, shared docs, and shared calendars
• Ability work well with others or on your own
• Customer service based soft skills
• Ability to multitask effectively

Our 75+ years gives us the foundation to provide the best sales jobs in the state. It’s a ton of fun, and the pay is terrific.

*** Apply today and see what you’ve been missing! ***

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bedford, NH 03110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• Google Suite: 1 year (Preferred)

Work Location: One location

rave-on-records.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rave-on-records.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rave-on-records.com is the ideal place to find your next job.