Job Detail

Customer Service Representative

Customer Service Representative

BDi Machinery Sales, Inc.

Macungie, PA

Job ID : 744a4f714231797451705a782f67374757413d3d

Job Description :

BDi Machinery Sales, Inc. is an importer of specialty agricultural equipment to meet the needs of fruit, vegetable, row-crop and nursery growers. We pride ourselves on being a partner to our customers and customers of our dealers, to provide them with the latest technological advances in agricultural specific equipment.

We are actively recruiting for a Full-Time Customer Service Representative to support our growing company.

Responsibilities include but are not limited to:

Business Development

  • Identify and contact dealers to sell imported and domestic products
  • Outline territories and local dealers for sales of products, parts and service training
  • Investigate new and existing equipment and recommend upgrades or replacements.
  • Research to understand market trends and customer needs
  • Aggregate information to improve product knowledge and sales techniques.
  • Focus on growing our brands and increasing market share presence

Dealer Development

  • Routine contact to dealers to nurture relationships
  • Provide and update dealer qualifications, generate documents sales/service /financial
  • Distribute materials for dealers training for sales, parts and services
  • Warranty processing, implement warranty policies and procedures, manage claims procedure

Sales Support:

  • Cold calling prospects throughout BDi territory to introduce company and brands. Solicit orders or talks with customers/prospects by email or phone and provide to sales manager.
  • Activities to generate interest for products with new customers, while making contract with existing customers.
  • Coordinate product demonstrations, installations, and application support, so salespersons can demonstrate equipment uses.
  • Provide technical information on machine application, use, maintenance and repair
  • Process customer orders and product related requests
  • Execute daily/weekly outbound cold calling from lists on record and acquiring new lead sources.
  • Outreach to customers on repairs as needed.
  • Maintain computer and hard copy of whole goods and support parts inventory

Technology and Marketing

  • Distribute company sales and marketing programs
  • Support activities to generate website views of content/images
  • Create email blasts, and admin for social media outlets as company SME
  • Support content collection to provide information for literature updates
  • Support Trade Shows scheduling, display exposition concepts, promotions, logistics, travel/support and participate

Requirements

  • Associates degree in Business or related field or comparable technical degree.
  • Minimum of 2 years of experience in sales support role, marketing support role or relevant operational experience in related fields such as sales, or project management
  • Proficient in PC Platform with Microsoft Office software applications including Excel, Word and

PowerPoint, and Database Query (ideally in QuickBooks)

  • Experienced in social media
  • Knowledge of quoting process
  • Strong and consistent attention to detail
  • Strong organization skills
  • Excellent communication skills
  • Excels in time management, multi-tasking and balancing multiple projects at one time in a fast- paced environment
  • Flexibility and capability to take on special assignments/projects as directed by supervisor
  • Ability to work independently
  • Deadline oriented
  • Friendly and positive attitude and demeanor
  • Works well with others especially in a team setting
  • EOE

Job Type: Part-Time

Schedule:

Monday to Friday – 8:30am to 5:00pm

Local Candidates Only – No remote Applicants

Benefits

  • 10 Paid Holidays
  • Paid Time Off - Waiting period applies

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Cold Calling: 2 years (Preferred)
  • Customer Service: 2 years (Preferred)
  • Social media marketing: 1 year (Preferred)

Work Location: One location

Company Details :

Name : BDi Machinery Sales, Inc.

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Details

: Macungie, PA

: 20 USD HOURLY

: 13 days ago

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