Skills & Abilities:

Exceptional phone skills are a MUST - Professional, friendly, easy to understand. (Our customers are our highest priority!)

Outstanding computer skills - must be really good on a computer. We are close to paperless and use Google Drive to organize files and Jobber for our customer data base. Word and Excel skills (not just having opened a file before) is necessary. We can teach you our systems but we can not teach how to use a computer or how to use Word/Excel. Good spelling is helpful.

Organizational skills.

Sales skills are very beneficial.

Ability to receive direction and work well with others.

Ability to prioritize and juggle - there is a lot to do and being able to manage time effectively is required.

Requirements:

Several years experience in an office setting.

Several years experience speaking with customers on the phone.

Reliable work history, attendance, and punctuality.

Valid driver's license. (once in a while you may need to drive somewhere for picking up supplies or delivering hot chocolate to a crew).

What the job will look like:

The Customer Service Rep will be the first point of contact with our customers and vendors, via phone, and email.

The job takes place in our small office. Will usually be with one other person daily.

This person primarily answers the phone to speak with customers to answer questions, discuss their pond issues and schedule the appropriate service.

With this job you will always be on a computer as information must be entered while on the phone.

Monday through Friday 10am to 6pm.

Training will be provided on our systems and to understand ecosystem ponds.

Abilities

• Maintain positive work environment and attitude for crew
• Upbeat personality and willingness to work as a team to complete projects
• To maintain professionalism when speaking with unhappy customers or employees
• To hold self accountable and be responsible for daily workload completion
• Flexibility sometimes schedules change slightly
• Problem solving

*

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Longmont, CO 80501: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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