Job Detail

Customer Service Representative

Customer Service Representative

Evolutions Brands, Inc.

Lake Dallas, TX

Job ID : 744a4f7142316d6f513556333841624258673d3d

Job Description :

We are looking for a customer service representative for the fashion industry.

Responsibilities

  • Manage incoming calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives and then follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Enter and Process orders and returns/exchanges timely and efficiently
  • Interact effectively within a team environment

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with computer and data entry systems and practices; knowledge of SAP, EDI, and NuOrder is a plus
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree and equivalent experience

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Excel: 1 year (Preferred)
  • customer service: 1 year (Required)

Work Location: One location

Company Details :

Name : Evolutions Brands, Inc.

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Details

: Lake Dallas, TX

: 15 - 20 USD HOURLY

: 123 days ago

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