We are looking for a professional, efficient, and customer service focused individual to represent our company as a customer service representative. A customer service representative, or CSR, will act as a liaison in providing service information and resolving any emerging problems that our customer might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. A pleasant, friendly phone voice and excellent phone skills and etiquette are required. Inbound calls and some outbound calls to schedule customer services are required.

CSRs should be patient, empathetic, and passionately communicative. They enjoy talking to people and resolving issues for them. CSRs can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and a good CSR can gather accurate information to help the company. Problem-solving comes naturally to CSRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues. The target is to insure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Office

Work Location: One location

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