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Stern-Williams Products, LLC

Stern-Williams is a manufacturer of terrazzo service sinks, shower floors, cabinet packages and a complete line of drinking fountains. We opened for business in 1962 beginning only with a few terrazzo mop sink models which we have gradually expanded to include one of the most complete lines of pre-cast plumbing products. Stern-Williams prides itself on its culture and devotion to its Mission which revolves around people and customers being at the center of what we do along with generally being a really good person – please refer to sternwilliams.com for the complete Mission Statement and to paint yourself into that vision.

Overview

We are looking for a trustworthy, enthusiastic, passionate customer-oriented professional who can help us achieve our goal of being our customer’s best vendor. Our team is a small, but tight-knit group that needs to work extremely well together to provide our customers and manufacturer’s representatives with a positive customer service experience. The role we are hiring for is not a new position.

You will be our customers’ first impression of Stern-Williams as you answer phone calls and emails about pricing, availability, and technical product support. You will enter orders into Stern-Williams’ ERP system, acknowledge orders and shipments to customers, interact with Stern-Williams’ National Sales Managers and Manufacturer’s Representatives to assure they have the tools to be successful in the field.

Responsibilities

• Reports to Customer Service Manager.
• Interact via telephone, email and occasionally in person with Stern-Williams’ customers and reps to answer questions about product availability, pricing, expediting, shipping and product troubleshooting
• Order entry, order checking, returned goods authorization creation, invoicing, rep inventory reconciliation, assist develop stock trucks and process shipments for rep warehouse billings
• Interaction and support of Stern-Williams’ National Sales Managers & Manufacturer’s Representatives to assure they have the tools necessary to succeed in their territories
• Interaction with Stern-Williams’ manufacturing and shipping departments to assist with internal expediting, shipping issues and freight claims
• Whatever else that is morally and ethically required to assist in the day-to-day operation of the Sales & Marketing Department at Stern-Williams

Qualifications

Communication Skills:

• Excellent verbal and written communication skills
• Ability to communicate clearly and concisely with our customers, reps and Stern-Williams’ team
• Excellent documentation skills
• Excellent listening skills to help in diagnosing and assisting our customer solve their problems
• Ability to work both independently and part of our team

Computer Knowledge Skills:

• Experience with desktop computer system
• Experience with Microsoft Office
• Excellent typing and data entry skills
• Knowledge of ERP systems a plus
• Knowledge of Salesforce/CRM a plus
• Ability to learn new systems and adapt to changes in the workplace

Customer Focus Skills:

• Proven excellent customer service skills in a fast-paced environment from diagnosis of the issue to solution and having a satisfied customer
• Ability to empathize with the customer and become their advisor
• Ability to determine the customers’ needs and propose a solution
• Conflict resolution and de-escalation strategies are a plus

Other skills:

• Effective problem-solving skills
• Detail oriented
• Organized
• Ability to work in a fast-paced multi-tasked environment

Education:

• College Degree Preferred

Other information you’ll want to know:

• The position will work at the Grandview, MO (KC area) office.
• Full time, 40 hours per week
• Matching 401K
• Medical, Dental, Vision & Life Insurance
• Onward Savings Program with a contribution match

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

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