Customer Care Representative - Call Center @ BSI Financial Services
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**Join BSI Financial Services as a Customer Care Representative. The Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes and procedures and communicating effectively with team members within the Customer Care department.

Position Type and Expected Hours of Work
This is a full-time in-office position. There are various shifts available starting from 8 am-11 pm. This position is a Monday through Friday role with one Saturday a month from 8 am-12 pm.

WHAT YOU WILL DO:

• Professionally handle a high volume of incoming calls while maintaining an enthusiastic and positive attitude.
• Thoroughly and efficiently gather all customer information, assess, and fulfill customer needs.
• Provides timely and accurate information to incoming borrower and outgoing calls.
• Assisting the borrower by identifying financial hardships and connecting borrowers with their loss mitigation agent
• Assist by answering general account information about mortgage loan inquiries
• Assist customers navigate the website for payment and account information
• Responsible for meeting legal requirements and following internal policies

WHAT WE’RE LOOKING FOR:

• Customer/Client Focus
• High School Diploma
• 2-5 years prior Customer service experience required.
• Being bilingual (Spanish) is a huge plus!
• Minimum one year of call center experience.
• Mortgage industry experience preferred
• Basic computer skills knowledge required
• Basic knowledge of Microsoft Office Suites such as Excel, Word, and Teams
• Typing speed of at least 25 WPM

WHAT’S IN IT FOR YOU:

• Competitive wages with an incentive program in place
• Bilingual (Spanish) incentive pay
• Opportunity for career growth with a fast-growing company!
• Outstanding Benefits Package
• Generous PTO - Up to 3 weeks in your first year.
• Holiday Pay
• 401K + Company Matching

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Application Question(s):

• This role requires working in the Titusville office, full-time. Are you open to working in the office full-time?

Experience:

• Customer service: 2 years (Required)

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