CUSTOMER SERVICE AGENT

Management Connections is currently seeking an experienced Customer Service Agent to fill an opening with a call center in Lake County. The ideal candidate will provide solutions and superb service to client requests and needs via live phone calls, emails and/or chats.

REQUIREMENTS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· High School Diploma or GED

- Associate degree preferred or equivalence in comparable job experience.

· Minimum of 2 years customer service experience preferably in a call center environment.

· Excellent oral and written communication skills particularly with telephone communications.

· Intermediate math skills calculating interest rates and percentages.

· Intermediate knowledge of MS Office and general computer navigation.

· Strong negotiation skills with the ability to close a sale.

- Must be able to pass background check and drug testing.

BENEFITS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· $21.00 per hour to $22.00 (Bilingual - Spanish)

· Performance Bonuses

· Health benefits

RESPONSIBILITIES OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.

· Effectively analyzes customer data to make appropriate recommendations and problem resolutions.

· Resolves product or service concerns by clarifying the customer's problem

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Telephone Sales: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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