Management Connections
Lakeport, CA
Job ID : 744a4f7142317170524a5a392f67624458673d3d
CUSTOMER SERVICE AGENT
Management Connections is currently seeking an experienced Customer Service Agent to fill an opening with a call center in Lake County. The ideal candidate will provide solutions and superb service to client requests and needs via live phone calls, emails and/or chats.
REQUIREMENTS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT
· High School Diploma or GED
- Associate degree preferred or equivalence in comparable job experience.
· Minimum of 2 years customer service experience preferably in a call center environment.
· Excellent oral and written communication skills particularly with telephone communications.
· Intermediate math skills calculating interest rates and percentages.
· Intermediate knowledge of MS Office and general computer navigation.
· Strong negotiation skills with the ability to close a sale.
- Must be able to pass background check and drug testing.
BENEFITS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT
· $21.00 per hour to $22.00 (Bilingual - Spanish)
· Performance Bonuses
· Health benefits
RESPONSIBILITIES OF THE CUSTOMER SERVICE CONTACT CENTER AGENT
· Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.
· Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
· Resolves product or service concerns by clarifying the customer's problem
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Education:
Experience:
Work Location: One location
Name : Management Connections
CEO : Mary Jo Winter
Headquarter : Cloverdale, CA
Revenue : Unknown / Non-Applicable
Size : 1 to 50 Employees
Type : Company - Private
Primary Industry : HR Consulting
Sector Name : Human Resources & Staffing
Year Founded : 1995
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