Job Detail

Customer Service Representative/Call Center

Customer Service Representative/Call Center

Management Connections

Lakeport, CA

Job ID : 744a4f7142317170524a5a392f67624458673d3d

Job Description :

CUSTOMER SERVICE AGENT

Management Connections is currently seeking an experienced Customer Service Agent to fill an opening with a call center in Lake County. The ideal candidate will provide solutions and superb service to client requests and needs via live phone calls, emails and/or chats.

REQUIREMENTS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· High School Diploma or GED

- Associate degree preferred or equivalence in comparable job experience.

· Minimum of 2 years customer service experience preferably in a call center environment.

· Excellent oral and written communication skills particularly with telephone communications.

· Intermediate math skills calculating interest rates and percentages.

· Intermediate knowledge of MS Office and general computer navigation.

· Strong negotiation skills with the ability to close a sale.

- Must be able to pass background check and drug testing.

BENEFITS OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· $21.00 per hour to $22.00 (Bilingual - Spanish)

· Performance Bonuses

· Health benefits

RESPONSIBILITIES OF THE CUSTOMER SERVICE CONTACT CENTER AGENT

· Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.

· Effectively analyzes customer data to make appropriate recommendations and problem resolutions.

· Resolves product or service concerns by clarifying the customer's problem

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Telephone Sales: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

Company Details :

Name : Management Connections

CEO : Mary Jo Winter

Headquarter : Cloverdale, CA

Revenue : Unknown / Non-Applicable

Size : 1 to 50 Employees

Type : Company - Private

Primary Industry : HR Consulting

Sector Name : Human Resources & Staffing

Year Founded : 1995

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Details

: Lakeport, CA

: 21 - 22 USD HOURLY

: 74 days ago

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