Lakeside Foods is a family-owned company providing wholesome foods to enrich people’s lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence and commitment. We are strongest together – valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance. And there’s a seat at the table for you.

General Summary:

The Customer Service Representative position is located at our Cher-Make facility. When you join the Cher-Make team, you’ll become both part of the team that Makes a Difference and a part of the Lakeside Foods corporate family. Cher-Make brings a nearly 100-year legacy of authentic, artisanal sausage-making that has created business and partnerships with major retailers, CPG manufacturers and marketers, gift packers and foodservice operators. We’re driven to find new, innovative ways to serve our customers and our community. As part of Lakeside Foods, we are committed to growing our company – and our people. And there’s a seat at the table for you.

The Customer Service Representative role offers a team-oriented, attentive individual the opportunity to provide Cher-Make customers with product ordering and fulfillment support across multiple business channels, while working closely with the Sales team and collaboratively with all elements of the Cher-Make organization. A keen interest in solving problems and offering alternative solutions to customer challenges is critical to success in the role.

What you’ll get:

At Cher-Make, we believe in taking care of our people. That’s why, as part of the Lakeside family, you’ll have a package of affordable benefit choices and resources to choose from including various insurance options, 401K and the company store.

Benefits:

• Quality affordable healthcare
• Dental coverage
• 401(k) match
• Company-provided life, short and long-term disability insurance
• Paid time off including vacation and holidays
• Perfect attendance and employee referral programs
• Product purchase through the company store

What you'll do:

• Responsible for intake and confirmation of orders to satisfy customer requirements to maximize logistics while working within product availability.
• Order intake conducted both electronically and via manual order processing.
• Evaluate orders against sales agreements and inventory including salable items, minimum quantities, and correct pricing. Make corrections and communicate with customers as needed to ensure verification of limited supply items.
• Store all relevant communication electronically for record keeping and cross departmental communication.
• Work with warehouses and logistics to provide all customer instructions and coordinate shipments to meet customer expectations.
• Work with retail warehouse buyers both directly and via customer portals.
• Research and resolve, as needed, deductions with customers and logistics partners.
• Work with Account Receivables when credit limit and new customer setup need resolution.
• Prepare and maintain all electronic customer files and master customer data information to manage orders, promotions, and allocation.
• Work on projects or other jobs as assigned by the Customer Service Manager.

What you'll bring:

Knowledge:

• High School diploma or equivalent and/or prior Customer Service experience.
• Prior experience with AS-400 in a Customer Service role beneficial.

Skills:

• Effective and concise communication ensuring quick understanding.
• Computer Skills – Outlook, Excel, Word, Powerpoint, Access
• Problem solving, ownership of resolution, and critical thinking.
• Communication and interpersonal skills to work effectively with both warehouse and sales.

Abilities:

• Understand information from multiple sources, analyze, and draw conclusions.
• Ability to multi-task, prioritize and manage time effectively
• Requires the ability to proof and read work accurately

Work environment:

• Normal office environment where there is no physical discomfort or exposure to hazards due to temperature, dust, noise and the like.
• 40-hour work week (Monday – Friday, 7:30am – 4:30pm)
• Must have ability to walk up and down a flight of stairs.

TEAMWORK AT LAKESIDE (TAL):

Through individual and team efforts, enthusiastically work toward the continuous improvement of his/her job, work area, department and Lakeside as a whole. Fully participate in TAL by "living" Lakeside's Standards of Conduct and being an active member of operational and project teams. By action and work, clearly and visibly demonstrate the spirit of teamwork, cooperation and respect for others in all business transactions and exchanges.

IND1

Lakeside Foods welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status.

M/F/D/V