Tangent Technologies LLC offers the most innovative recycled plastic lumber-wood alternative solutions for a multitude of outdoor markets and high value applications. We have invested more than 20 years in being "first to market" by developing technological advancements to offer innovative products and features for our customers to support their respective industries.

JOB SUMMARY

The Customer Service Specialist will support our Mass Market and DTC customers. As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals.

ROLE AND RESPONSIBILITIES

• Managing email tickets, chat requests, inbound & outgoing call requests, social media messages and texts in a timely manner
• Coordinate with our warehouse team to ensure shipping/tracking information is correct and available in a timely manner
• Build sustainable relationships and trust with customers through open and interactive communication - you will sometimes be the "face" of our company
• Identify and assess customers’ needs to achieve satisfaction quickly and efficiently
• Provide appropriate solutions and alternatives within an appropriate amount of time
• Take the extra mile to engage members

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Interpersonal skills that enable you to work with people at all levels, motivate others and change people’s attitudes when necessary.
• Shows initiative and offers new ideas with a results-oriented approach.
• 2 or more years of customer support experience
• Strong analytical and problem-solving skills
• Strong attention to detail
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of customers
• Excellent communication skills, both written and verbal
• Ability to multitask, prioritize, and manage time effectively in a very fast-paced environment
• Positive attitude with a strong work ethic

BENEFITS

Our salaried positions at Tangent come with an excellent benefits package, which include:

• Health, Vision, and Dental Insurance- available within 30 days of employment!
• 3 Weeks Paid Vacation- ALL vacation time is available to you after 30 days of employment, no accrual necessary!
• 401(k) with 3%-5% Match- available after 90 days of employment!
• Additional Target Bonus- 5%-15% on top of our competitive salaries!
• TANGENT Culture- offering an awesome onsite, casual, and collaborative culture! Everyone is happy to be here every day- we all love our product and work hard to support it!

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