Automation Displays, Inc. (ADi) is a growing, family-owned company that is deeply committed to providing customers an unmatched accommodation. We are a custom manufacturer of control panels, founded in 1971, serving a global customer base in the Oil & Gas, Building Automation, Fire Protection, Detention, and Security Markets. Our customers include JCI, Siemens, Trane, Honeywell, Schneider Electric, Emerson, and many more of the best companies in the world.

Join the team to experience professional and personal growth!

Position: Customer Success Representative

Functions and Responsibilities:

• Maintaining a positive, empathetic, courteous, and professional attitude toward customers at all times
• Listen, document, respond, resolve and report all customer needs and concerns
• Identify and predict potential needs of each customer and communicate solutions
• Communicate and collect accurate information to/from both customers and co-workers to ensure a timely solution and best customer experience.
• Leverage important information uncovered during interactions and report to sales team
• Connect customers to managers, engineers, or other team members for support.
• Assist Sales team with order processing, reviewing and updating customer accounts
• Communicate updates on open orders to customers and co-workers on a daily basis
• Ensure and maintain pricing on Price Analysis Worksheet (PAW) templates as accurate and up to date
• Manage customer satisfaction with quality checks and other follow-up activities
• Answer sales office line and email and respond timely and courteously to customers. Route calls to appropriate team members
• Assist Engineering Manager with documentation packages and other customer resources needed
• Utilize CRM and Accounting systems daily
• Assist with Sales and Marketing initiatives
• Effectively and creatively navigate all resources to gain the knowledge base needed to problem solve and grow. Work closely with other team members
• Continually improve processes and assist or lead in implementation
• Follow all guidelines, policies, and procedures established by the Company
• Be willing to evolve and grow professionally and personally
• Accept additional assigned responsibilities as assigned or when required by customer needs

Qualifications:

• 2+ years of experience in a professional office/business setting
• 2+ years of CRM, ERP or other software experience
• Highly proficient in Microsoft Office Products (Excel, Outlook, Teams, Calendar)
• Must have a positive attitude, be a self-starter, and solution minded
• Must have the ability to multi-task and utilize internal resources
• Must be well organized and ability to prioritize tasks
• Strong verbal and written communication skills
• Strong listening, negotiation, and presentation skills
• Strong analytical and problem-solving skills
• Must be deadline and detail-oriented

Schedule:

Monday – Friday, 7:00 AM to 3:30 PM or 8:00 AM to 4:30 PM

Amazing Benefits

• The employer pays 70% of the monthly Medical Insurance Premium (no waiting period)!
• The employer pays for a $15,000 Life Insurance Policy (no waiting period)
• Annual Bonus (no waiting period)
• Profit-Sharing Plan (1 yr waiting period)
• 401k Plan
• Dental and Vision Insurance (no waiting period)
• 2 weeks of paid vacation, 1 week of paid personal time, and paid holidays (no waiting period)
• Relocation Assistance

About The Team:

We have Musicians, Movie Buffs, Sports Players, Runners, Video Game Heroes, Road Bikers, Mountain Bikers, Skiers / Boarders, and every other variety of people. We have Family people, Single people, Happy people. You will find a friend here and we hope you bring along a friend too!

Take the first step and apply today!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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