Supervises and directs the day-to-day Deposit Operations, Proof and ATM management functions of Progressive Bank, ensuring delivery of quality customer service to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• As a department, provide exceptional customer service to external and internal customers.
• Maintains and develops positive relationships with all areas of the Bank and external clients, demonstrating excellent customer service and setting an example for other staff members.
• Offers technical and product support to all division of the Bank.
• Outlines departmental goals and ensures department is meeting set standards and requirements
• Maintain department’s workflow including, but not limited to:
• Exception Item Processing
• Deposit account maintenance
• Currency Transaction Report processing
• Quality Control of deposit account setup and maintenance
• Proof function and Overdraft program
• ACH Returns/NACHA rules
• Debit Card disputes, card maintenance & ATM replenishment
• Legal Requests
• Ensures compliance with bank policies, banking regulations, state law.
• Works with department personnel to maintain “desk procedures” for each position and task
• Responsible for implementation of Progressive Leadership within the department
• Responsible for training and career development of department personnel
• Responsible for training, communicating system/product enhancements, new services and/or products to all areas of the Bank as needed.
• Ensure bank deposit records are properly maintained, archived, and stored in a secure area of the bank
• Responsible for annual escheatment
• Assist and participate in year-end tax reporting process
• Responsible for responding to audit findings and implementing necessary changes based on findings and recommendations
• Works closely with the Compliance Officer on implementation of new policy and procedures dictated by regulatory rules and changes.
• Process levy’s, subpoenas, garnishments, successions, and other legal requests according to bank procedures.
• Serve as the responsible officer on Overdraft Repayment loans.
• Serve on the Bank Secrecy/ALM/Fraud Committee, Deposit Compliance Committee, and Information System Change Management Committee

SUPERVISORY RESPONSIBILITIES:

Employees located in the Deposit Operation department

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School diploma
• Minimum of 5 years financial institution experience in deposit operations

Knowledge, Skills and Abilities:

• Ability to deal with employees and public in a courteous, tactful, and patient manner.
• Ability to communicate effectively, verbally and in writing.
• Demonstrate strong leadership skills, as well as exercise considerable judgment and diplomacy in all areas of responsibility
• Quality control and compliance; must have thorough knowledge of deposit laws and regulatory compliance policies to ensure that accurate processes and procedures are in place
• Ability to coordinate and complete diverse tasks within stringent timeframes; must possess excellent organizational skills
• Must demonstrate ability and skill to manage results; situation analysis, planning, organizing, budgeting, problem solving/decision making, managing change and goal achievement.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Travel between Corporate and Operations Center frequently.
• The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Full-Time with commensurate salary and benefits
• Salaried position
• Monday – Friday

• High School diploma
• Minimum of 5 years financial institution experience in deposit operations