Knowledge & Skills:

Experience: Minimum 3-5 years in a technical support role or a combination of work experience and technical training.

Education: A two-year college degree or completion of specialized IT course of study. Comptia A+ and Network + certifications desired.

Interpersonal Skills: Demonstrate mental alertness, strong organizational skills, neatness in appearance, punctuality, and dependability. Conducting oneself with integrity, sound ethics and a cooperative attitude with employees, members, and vendors is required.

Monday - Friday 8:45 am - 5:15 pm

*This is not a remote position*

Role:

The Desktop Support Engineer’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Major Duties & Responsibilties:

• Respond to client support requests until a solution is achieved.
• Install, update and upgrade operating systems and other software.
• Install and maintain hardware and computer peripherals.
• Support other members of the IT department with ongoing projects.
• Troubleshoot network connectivity issues.