Company Background

SK Siltron CSS, a subsidiary of South Korea-based SK Siltron and the SK Group, offers a reliable global source of leading edge, production proven, high crystal quality silicon carbide (SiC) wafers and epitaxy services.

SK Siltron has been part of the semiconductor industry in Korea and throughout the world for more than 35 years, pursuing global leadership in semiconductor development through fundamental competitive innovation in technology, manufacturing, infrastructure and talented people. Recent acquisition of state-of-the-art technologies for SiC wafer production from DuPont extends the company’s capabilities in developing and manufacturing semiconductor wafers.

As a vertically integrated SiC material supplier with technology and manufacturing expertise from crystal growth through wafer fabrication and epitaxy, SK Siltron CSS is well-positioned to provide technology to meet demands linked to global megatrends – including improved environmental sustainability, increased electricity demand and higher energy efficiency – through the latest generation of wideband gap semiconductor materials.

Job Description:

SK Siltron CSS has an exciting opportunity at its Auburn and Bay City, MI sites for a Desktop Support Technician with a proven track-record of customer service and issue resolution capabilities. This position will provide 1st level support to 500+ local and remote desktops, laptops, and workstations while also maintaining the hardware inventory. Key skill sets include 1st and 2nd IT helpdesk support for hardware, software, LAN, peripheral devices (routers, printers etc.), interpreting end-user needs to IT requirements and providing proactive service. Must have extensive experience in PC, Microsoft, and general desktop software areas.

Key responsibilities include:

• Build and deploy PCs, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Maintain installed PCs, networks, and peripherals with routine maintenance searches for improvement opportunities.
• Identifies improvement areas.
• Identify potential changes and system improvements and present them to leadership for consideration and implementation.
• Ensure that work is performed in accordance with department guidelines.
• Identify, explain, and document problem resolutions clearly and effectively.
• Check and maintain IT equipment (servers, workstations, tablets, printers, A/V etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Ensure security and privacy of networks and computer systems.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Working with a helpdesk ticketing system to resolve or escalate issues.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages.
• Participate in on-call remote and/or on-site support for off hours support.
• Perform other duties as assigned.

Required and Preferred Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field of study.
• A+, Network+ or MCSE certification is a plus.
• Minimum of 3-4 years’ experience as a Desktop Support Technician.
• Strong understanding of hardware, software, and network troubleshooting.
• Experience with remote management of client computers and servers.
• Elevated analytical and troubleshooting skills.
• Initiative-taker and possess a level of professionalism that meets our company standards.
• Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects.
• Good written communication and presentation skills.
• Demonstrates elevated problem-solving techniques.
• A willingness and commitment to learn new things and grow new skill sets.
• Demonstrated ability to work in a team-oriented, collaborative environment.
• Demonstrated ability to seek solutions to problems using one’s own resources.
• Comfortable to work with minimal instructions and be self-motivated to achieve results.
• Time management skills.

Benefits

In addition to your competitive salary, as an SK Siltron CSS employee, you are eligible to participate in our extraordinary benefits package which includes a generous PTO and holiday allowance, comprehensive medical, dental, and vision plans with no employee premium, and an exceptional 401k plan with auto enrollment and employer matching. Additionally, employees also enjoy such benefits as supplemental voluntary life policies, flexible work arrangements, and wellness benefits.

SK Siltron, CSS is proud to be an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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