Description:

Fast growing Engineering firm in Thomaston, Georgia has an immediate opening for a Full-Time District Operations Center (DOC) Supervisor I.

District Operations Center (DOC) Supervisors provide support and backup to DOC Operators and the DOC Quality Specialist to supplement necessary functions, to address short term needs, and to achieve optimal performance. DOC Operations Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels; conducting staff performance review and quality audits; coaching and mentoring individual staff; monitoring TM Operations Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and Manuals compliance; performing public outreach; and communicating, coordinating, and collaborating with other DOC staff, TMC staff, Department personnel, and partner agencies.

Additional responsibilities will include:

• Directly oversee the operations of the DOC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured
• Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
• Ensure all Traffic Interruption Reports (TIR) for construction events contain accurate information and are entered, monitored, and closed in a timely manner
• Perform monthly audits on operator incidents
• Create and oversees shift schedule
• Ensure employee time keeping is accurate
• Adhere to TM Operations SOP, SOG, and Manuals
• Monitor TM Operations SOP, SOG, and Manuals compliance
• Oversee the training for staff on TM Operations SOP, SOG, and Manuals and ATMSsoftware and hardware
• Review updates to TM Operations SOP, SOG, and Manuals, and provide constructive review comments
• Responsible for ensuring that the work atmosphere promotes positive morale on the operations floor
• Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance
• Assist with special organizational task assignments
• Interact with the training program to ensure curriculum reflects current operational practices
• Interact with the Operations Training Manager (OTM) and other managers to identify and improve operations performance measures
• Capable of performing all DOC Operator and DOC Specialist duties
• Other ad-hoc initiatives as assigned by the Project Management Team

Requirements:

Qualifications

• Full understanding of the Department’s ATMS software
• Full understanding of the Department’s web-based applications related to TM Operations
• Full understanding of the Department’s specific software and tools used by the DOC
• Full understanding of the Department’s SOP, SOG, and Manuals
• Experience reviewing updates to TM Operations SOP, SOG, and Manuals and providing
  constructive review comments

Education

• HS Diploma or Equivalent

Work Experience

• Have one (1) year of experience as a full-time DOC Specialist II or TMC Specialist II for the Department or have three (3) years of experience as a full-time TM Operations Supervisor (or equivalent title) for programs of similar size and scope or have one (1) year of experience as a full-time TM Operations Manager (or equivalent title) for programs of similar size and scope

Travel Required for this Position

• None

Conditions of Employment

• Applicant will be subject to a Motor Vehicle Record Check. Satisfactory driving records are required for driving company or personal vehicles and motor driven equipment to conduct company business.
• Applicant must be able to pass a pre-employment drug screen. Safety impact employees will be subject to additional drug and alcohol testing throughout his/her employment
• As part of its employment process, M-B may procure or have prepared a criminal background check. An applicant with an unsatisfactory criminal background check report is ineligible to be hired for the position for which the report is initiated.
• If hired, applicant must provide document(s) within three (3) days of hire date that establish identity and employment eligibility. A complete list of acceptable documents is on file with the local Texas Workforce Commission office or http://www.twc.state.tx.us/

**Pay commensurate with Experience**
M-B is an equal opportunity and affirmative action employer. Qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, or national origin. Women, minorities, people with disabilities and veterans are strongly
encouraged to apply.