#Applicants- This is new position for Kinwell and at this time will be contract to hire. This will be a three month contract to begin#

About us

Kinwell Health is a well-capitalized primary care medical group operating principally in the state of Washington. Our focus is to create a delightful are experience.

Our team is building a place where a sense of belonging thrives. Where your authentic selves are valued and respected. We celebrate diversity of thought, ideas, and culture. We are as passionate about building a great place to work as we are about nurturing the health of those we serve.

We understand that healthcare has become too complex for our patients and for our clinicians. Kinwell Health is leveraging its investment from Washington’s largest not-for-profit health plan, Premera, to create a primary care offering that is holistic, seamless and care centric. For too long, reimbursement for primary care has been misaligned and under-valued. We are working to make a change for our communities; this journey begins with how we serve our patients.

We bring authenticity and agility to work every day and thrive in the opportunity to create something refreshing and new. We are associated with Premera Blue Cross, the largest local, not-for-profit health plan in Washington and Alaska. This is where you come in. As a Medical Assistant you will work under direct supervision of a healthcare practitioner to use your clinical knowledge and skills to assist in delighting our patients.

What you will do, a day in the life

· Build something new

· Take care of patients outside the transaction

· Be a part of an exceptional team

· Commit to a differentiated experience for each patient, every time

· Learn, grow and help others to do the same

Specifically, job requirements:

· Pleasantly answers phone calls in a timely manner while assisting patient with scheduling or directing call to correct teammate

· Scheduling of new patient and follow up appointments while adhering to clinic and clinician scheduling guidelines

· Willingness to fill in at the front desk of a clinic when needed

· Meets outlined inbound daily call goals based on call volume

· Maintains outlined call queue guidelines for login time

· Returns patient voicemails before the end of business each day

· Obtains insurance authorization to process patients for services needed

· Collects and processes copays as appropriate

· Assists patient with virtual check-in process when need and helping the patient complete their portion of patient history in the EMR

· Effectively communicates status of patient phone calls and requests to clinical staff, clinicians, or Practice Manager to ensure continuous operation of clinic

· Proficient in use of the EMR and/or a willingness to develop proficiency

· Assist with referrals when needed

· Follows HIPAA guidelines and safety rules as outlined in training

· Attend and participate in team huddles, center staff meetings, ongoing training

· Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit

· Performs other duties as assigned

Critical to the work – you must have these:

· High School Diploma or GED. Being a CMA is a major bonus!

· One year of prior medical practice or administrative experience

· Experience in a customer service environment

· Demonstrated intermediate knowledge of PC’s, word processing, data entry and EMRs

· Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)

Nice to bring – you might have these:

· Excellent critical thinking, flexibility, problem solving and communication skills

· An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles

· Experience using EPIC

· Associates Degree

· 5. Bilingual- Spanish preferred

Other attributes you bring:

· Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction

· Excellent interpersonal skills including phone communication

· Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel

· Excellent verbal and written communication skills

· Ability to interact effectively with associates and management at all levels

· Independent decision-making skills and ability to influence others to resolve issues

· Ability to work as a member of a team or independently without supervision or direction

· Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner

· Ability to work in fast paced environment while maintaining strong attention to detail

Working Environment

Work is performed within a normal clinical office environment with ambient temperatures

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation. This is primarily a sedentary role which requires the ability to exert up to 25 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

What we will bring:

An operations model dedicated to wholistic patient care, and to elevating work across the care team. This position will start a three month contract to hire.

Job Types: Contract, Temporary

Pay: From $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Proof of COVID 19 vaccination is required for employees who interact with patients, access a shared office space, or engage with other team members, except where a medical or religious accommodation applies.

Ability to commute/relocate:

• Seattle, WA 98109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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