The Information Services Associate is accountable for providing and assisting IS personnel with the installation and maintenance of PC and LAN hardware and software, peripherals, and providing computer and software technical support for Company users. Responsible for all aspects of customer billing, including, but not limited to loading, processing and tracking of billing tapes to the actual printing, inserting and mailing monthly customer billing statements. Access and exposure to highly sensitive documents, material and conversations requires strict confidentiality on the part of the Information Services Associate.

PRINCIPAL ACCOUNTABILITIES

• Load, process and track all files necessary to produce an accurate & timely customer billing statement.
• Initiate and complete the processing necessary to schedule and track the successful completion of the system backups.
• Perform level 1 & 2 technical support for computer systems users. Perform basic and intermediate trouble shooting and diagnostic procedures on end user computers. Interface with vendor service and support infrastructure as directed.
• Participate in the monthly after hour’s maintenance schedule.
• Provide software technical support for Company users.
• Maintain accurate records of hardware inventory and assignments.
• Requisition and expense report submission for the department.
• Provide technical and user support on peripheral equipment including printers, copies, and scanners.
• Install and maintain PC and LAN hardware and software as assigned.
• Build and deploy routine software updates using Software Distribution system as assigned.
• Maintain accurate records of the Companies equipment assets managed by IS.
• Maintain accurate records of software licensing and maintain software license renewals.
• Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing assigned duties
• Ensure monthly customer billing is processed accurately and according to schedule.
• Ensure periodic departmental reports are processed and distributed according to schedule.
• Assist other department personnel in formulating and generating required reports, analysis and documents as necessary.
• List of principal accountabilities is not exhaustive and may be supplemented as necessary

QUALIFICATIONS

• High school diploma or equivalent
• 2 year college or vocational degree in Information Services/Data Processing/related field or equivalent in technical experience.

TECHNICAL REQUIREMENTS

• Working knowledge of computer hardware and software including operating systems. This includes knowledge of PC & Server hardware installation and maintenance.
• Working knowledge of at least computer operating systems, including but not limited to Microsoft Windows.
• Working knowledge of various applications, including but not limited to M365, Teams, Office, and Veeam, Active Directory, and iVUE.
• Copper & Fiber cable termination, routing, and dressing.
• Coursework towards Industry accepted certifications desirable. (ITIL 3 or 4, MCP, iVUE, Security +)
• Working knowledge of automated mailing equipment desirable.
• Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company

WORK EXPERIENCE

• Minimum 2 years diverse experience in Information Technology/Data Processing including workstation installation and maintenance, Completion of technical training desirable.
• Telephony experience desired, preferably in the Information Services/Data Processing field.
• 2 years of Microsoft desktop administration.

Job Type: Full-time

Pay: $16.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Operating systems: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location

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