Sani-Matic Job Description

Title: Inside Component Sales Specialist / Customer Service

Dept: Sales

Position Summary:

Work with distributors, manufacturers’ representatives, OEM’s and end-users to specify and supply best-of-class sanitary process cleaning solutions. This position reports to the Inside Sales Lead and is a key member of the Sales team.

Essential Functions:

• Secure, renew orders, enter orders into TCM and arrange delivery.
• Plan and modify product configurations to meet customer needs.
• Recommend improved parts/components to customers, documenting how such changes will lower costs or increase production.
• Confer with customers and engineers to assess equipment/component needs and to determine system requirements.
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
• Sell products requiring technical expertise and support for installation and use.
• Diagnose problems with installed parts/components.
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation and maintenance of parts/components.
• Carry the entire order from cradle to grave, being the point person for part/components inside sales.
• Provide backup phone support for Receptionist as needed.
• Complete all other duties as assigned by the Lead/Manager.

Knowledge / Skills / Expertise

• Completion of a Secondary education degree is desired.
• Minimum 3 years of related technical sales and/or mechanical management experience is preferred.
• Must have previous experience working in customer service or working with customers.
• Able to prioritize without supervision and lead initiatives to achieve a common goal.
• Ability to understand and work toward profitability goals.
• Knowledge of product costs, materials, labor and overhead.
• An excellent listener able to pose pertinent questions and provide creative solutions.
• Able to diagnose a customers’ “need” vs. “want”.
• Enjoys solving technical problems and maintains a “customer-centric” service attitude.
• Enjoys developing long-term customer relationships.
• Skilled in the use of computers, comfortable in technical and engineering-oriented environments is a must.
• Knowledge of capital expenditure justification, Total Operating Cost and ROI.
• Highly organized, motivated and able to manage multiple tasks under pressure.
• Professional English knowledge in speaking, reading and writing.
• Upbeat and ethical individual with a sense of urgency, responsibility and persistence.
• Above average typing, spelling and grammar skills.
• Proficient with MS office including Word, Excel, PowerPoint, Salesforce.com, laptop, etc.

Environmental Conditions:

• Humidity level may be elevated during summer months in the manufacturing areas.
• Exposure to certain contaminants, at times, if working in the manufacturing areas.
• Exposure to loud noise levels, at times.

Physical Demands:

• While performing the duties of the job, the employee must be able to use a keyboard, calculator and telephone. They are regularly required to stand or walk, sit, talk, hear, and use hands to finger, grasp, handle, or feel. The employee must occasionally climb, stoop, kneel, crouch, lift (up to 10lbs) and have the ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Sani-Matic Offers and Expectations of Employees:

Sani-Matic offers an environment with a strong work culture embraced by The Sani-Matic Way and the 30 Fundamentals.

The Sani-Matic Way – Is about being better than good. It’s about being the best! The foundation for being the best comes from great people in a healthy culture. The 30 Fundamentals describe the behaviors that make our culture the best. How we treat each other sets us apart and allows us to be industry leaders.

30 Fundamentals – Be Vigilant About Safety, Act With Integrity, Honor Commitments, Be Curious, Listen Generously, Speak Up & Speak Straight, Invest In Relationships, Do What’s Best For The Customer, Assume Positive Intent, Take Intelligent Risks, “Bring It” Every Day, Be Incredibly Responsive, Practice Blameless Problem-Solving, Be Relentless About Improvement, Embrace Chance and Growth, Get Clear On Expectations, Debate Then Align, Be Proud Of Your Work, Deliver Results, Own Your Work-Life Balance, Make A Difference, Be A Mentor, Show Meaningful Appreciation, Share Information, Think Team First, Embrace Diverse Perspectives, Create A Great Impression, Take Ownership, Be The Best You, Keep Things Fun.

The Sani-Matic Benefit Package consists of:

· A highly competitive wage and the ability for internal growth opportunities.

· Health Insurance (Both HSA and Traditional options), Vision Insurance, Dental Insurance, Flexible Spending, ID Protection, EAP, Company Paid Short-Term and Long-Term Disability Coverage, Paid Time-Off, Company Paid Life Insurance and a robust 401k Plan with Company match.

We are Sani-Matic: https://www.youtube.com/watch?v=gP6dye-Mrjk

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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