About us

Mystic Stamp Company is a small business in Camden, NY. We are professional, customer-centric and rewarding.

Our work environment includes:

• Growth opportunities
• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Safe work environment
• Company perks

JOB CONTENT:

Perform basic software coding and testing, implement, train colleagues on and document programmed solutions. Perform help desk duties and other departmental operations.

ESSENTIAL FUNCTIONS:

Pertaining to Programming:

· Study program specifications and use cases to gain deeper understanding of performance expectations and coding requirements

· Develop, code and test programs under the direction of programmer/analysts

· Openly perform reviews of source code

· Collaborate with team to plan for software updates and overall system development

· Assist with stakeholder training

· Create and preserve system documentation

· Assist with internal and external communications and the reporting of project progress to stakeholders

· Develop and maintain Microsoft Excel macros

· Maintain an up-to-date knowledge of current trends, techniques and technologies

Pertaining to Help Desk Specialist:

· Provide level 2 support to help desk; be part of the team that acts as the single point of contact for all system issues and customer inquiries

· Develop and support queries to meet reporting requirements

· Provide query training to internal customers

· Monitor and correct printer issues

· Troubleshoot stakeholder issues and work with team as necessary to correct

· Answer questions regarding Mystic business rules and logic

· Performs additional duties as requested by management

EDUCATION/EXPERIENCE REQUIREMENTS:

· IBM midrange computer experience or equivalent database server experience

· Two-year college degree or equivalent

· Specialized education in computer programming

SKILLS:

· Fundamental database principles (SELECT/INSERT/UPDATE/DELETE)

· Fundamental programming principles

· Strong organizational and time management skills with high attention to detail and accuracy

· Excellent communication and interpersonal skills with the ability to exercise a high level of understanding and diplomacy in dealing with internal customers including upper management and IT colleagues

· Microsoft Windows knowledge including directory and file structure

· Proficient in Microsoft Word and Excel

· Web services/XML/JSON is a plus

· Work well independently and as a member of a team

· Self-starter exhibiting initiative and desire to take ownership of tasks and responsibilities

· Keen desire to work to serve the needs of customers, both internal and external

· Able to lift 40 lbs and move about freely, bending and reaching

· Work overtime as required

· On-call nights and weekends

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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