IT Support Specialist

Department: General IT Job Locations US – Reno, NV

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

This position is responsible for providing technical assistance and support to end users related to applications, computers, and peripherals. The IT Support Specialist will respond to user emails, triage tickets, isolate problems, and determine and implement solutions.

• Provide Tier 1 support for incoming queries and issues related to systems and networking.
• Provide exceptional customer service to all Hamilton employees throughout the process of resolving their support needs.
• Prioritize and respond to requests in a timely manner.
• Maintain appropriate documentation in tickets and related systems.
• Develop and document solutions in the form of standard operating procedures (SOPs).
• Effectively communicate complicated computer problems to Tier 2 support.
• Coach computer users on topics associated with their computer problems.
• Configure, Install, modify and maintain computers, laptops, and peripherals.
• Utilize software/hardware tools to help diagnose computer problems.
• Connect PCs to Local Area Networks (LAN) and resolve network-related issues.
• Administration of user accounts in Active Directory, Azure, and other systems.
• Perform onboarding and off-boarding of new or existing employees.

Knowledge, Skills, and Abilities:

• Strong Interpersonal skills, pleasant demeanor, and the ability to work harmoniously with users at all levels.
• Strong customer service aptitude.
• Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends.
• General knowledge of network domains, VLANs, Active Directory and login procedures, web browser settings, and the difference between an Intranet and the Internet.
• Ability to analyze problems, develop alternatives, and take appropriate steps toward a solution.
• Excellent verbal and written communication skills are required.
• Knowledge of ERP systems and manufacturing processes is a plus.
• Capable of working with multiple systems in tandem and multitasking.
• Ability to work quickly and efficiently under pressure.
• Strong data management, accuracy, and eye for detail.

Education and Experience

• At least two years of helpdesk experience is required.
• Stable work history and employment background.
• IT certification or four-year degree is preferred.

Additional Information

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive Compensation.
• Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more).
• Solid Stable Company.
• Drug free workplace.

Learn more about us @: www.hamiltoncompany.com.

It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Reno, NV 89502: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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