The IT Support Technician 1 position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. Position may be assigned to any Client facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.

Ability to lift 40 pounds consistently.

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner.

Works under indirect supervision, may escalate as required.

Inventory management via approved software and technology.

Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation.

Respond to all email, phone calls and service assignments in a timely manner.

Other duties as assigned.

Technical Certifications - Microsoft Fundamentals or Windows 10 or O365 or equivalent or Technical Bachelor’s Degree or related preferred

EXPERIENCE/SKILLS

2-3 years’ experience in information technology. Prior experience in healthcare preferred

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk / IT Support: 3 years (Required)
• Microsoft Fundamentals or Windows 10 or O365: 1 year (Required)

Work Location: One location

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