IT Technical Representative (Remote/Onsite)

• Onsite Implementation of Hardware (PC's, Servers, Switches, Networking Gear, Racks, Cameras, Wiring etc..)
• Complete Tickets from Onsite and have the ability to transfer to the next job efficiently
• Resolution of inbound technical calls and tickets quickly, professionally and efficiently
• Work Cooperatively with our team and any outside technical advisers/vendors
• Follow company procedures and deadlines
• Technically skilled with good problem solving abilities
• Experience in computer networks and systems maintenance
• Proficient in database understanding and software installation
• Repairing and replacing damaged hardware
• Troubleshoot, diagnose, upgrade and repair PC's, Servers, Laptops, LAN's/WAN's, Wireless Routers, Printer's, etc.
• Strong Operating System skills regarding troubleshooting
• Knowledge software such as Office 365, Exchange/Outlook, System Recovery, diagnostic utilities and more
• Experience with Remote Terminal Software; Teamviewer, LogMein, Connectwise
• Must demonstrate good judgment, interpersonal and organizational skills
• Knowledge of networking, routing, and switching protocols and proper network design infrastructure.
• Skilled in planning, organization, and decision making. (Project Management Mindset)
• Skilled in oral and written communication.
• Able to effectively communicate with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems.
• Able to produce written documents clearly with organized thoughts using proper sentence construction, punctuation, and grammar.
• Able to comprehend and make inferences from written material.
• Able to enter data or information into a terminal, PC or other keyboard device.
• Able to effectively manage multiple tasks at once.
• Knowledge of VoIP
• Knowledge of Security Cameras (IP and Analog)
• Proficient in HDD/SDD (Imaging Drives, Backing Up Drives, Data Transfers, Partitions)
• Proficient and Knowledgeable regarding Backups (Cloud Based, Local, Operating System)
• Experience with WiFi Installation and Setup (Standard and Mesh Networks with Roaming)
• Proficient in Printer Networking (Connecting Printers to Server Networks and Sharing)
• Proficient with Cat Cable Wiring (RJ45 Connection, Cable Testing)

Requirements:

• Between 5 and 8 Years IT Experience Required (Remote Support, Networking, Hardware Implementation); Preferably for an MSP or Similar IT Structure
• Highly Skilled in Customer Service (3 to 5 Years in Customer Service Required)
• Must be charismatic with a good attitude (Great Work Ethic)
• Must be Punctual (Arriving Early to Prepare for the Day); This is Critical
• Reliable transportation (Must have a vehicle to ensure daily arrival)
• High Ability to Multi-Task (Multiple Tickets at Once or Phone Calls)

Job Type: Full-time

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
- Face Masks are Optional
- Only required if you aren't feeling well

Education:

• High school or equivalent (Preferred)

Experience:

• Business IT Experience (Repair and Troubleshooting): 5 years (Required)
• Customer service: 5 years (Required)
• Windows Operating System: 7 years (Preferred)
• Network Management (Firewalls, Switches): 3 years (Required)
• VMWare/HyperV Virtualization: 3 years (Preferred)
• Server Management: 2 years (Preferred)
• IP LAN: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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