In this role you will be part of the organization leading JP Morgan's digital advisor transformation in the fast-paced digital landscape of financial services

The Acquisition & Engagement Product team continues to establish a world-class Marketing Technology strategy for J.P. Morgan Wealth Management. Our Product teams provide critical insights to shape product direction, ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives. We are a dynamic and entrepreneurial team, we collaborate, we encourage bold ideas, we deliver world class experience for our customers.

The Product & Experience Associate, a s part of The J.P. Morgan Wealth Management Product & Experience organization, you will build and lead mission-critical processes, develop data-backed approaches, and design solutions. In this role you will be part of the organization leading JP Morgan's digital advisor transformation in the fast-paced digital landscape of financial services. You will focus on improving the prospect and client experiences to drive acquisition and deepening on both web and mobile platforms, across all channels and Wealth segments. In addition, you will actively building ground-breaking, foundational, data-driven client and advisor experiences on the Salesforce Marketing Cloud platform which will increase operational efficiency in order to deliver personalized omni-channel journeys at scale.

Job responsibilities

• Strong critical thinking skills and aptitude to become expert in understanding the needs of clients and advisors and defining best-in-class digital experiences to address these needs
• Serve as the initial contact between our business and technology partners to triage new features and enhancement requests, ensure clear understanding of the desired business objective, and how the new functionality supports firm wide business strategies
• Lead requirement-elicitation meetings with appropriate teams to understand the context of critical stakeholder needs, pain points and business impact
• Engage with Tech Architect to determine architectural impact to Platform and identification of potential impact to other Platforms
• Participate in preparation tasks for prioritization through Agile planning methods and work with Product Owner to make recommendations into final prioritization decisions
• Lead partnership with Quality Assurance to drive functional end-to-end testing across all channels (web, mobile). Drive the prioritization of any defects found and work with technology on the resolution
• Proactively analyze data and leverage data-driven experimentation and measurement frameworks to ensure that key results are on-track
• Generate ideas for continuous improvement and process improvements to promote productivity, efficiency, and increased collaboration across multiple scrum teams

Required qualifications, capabilities and skills

• 2-5 years of product management or business analyst experience with a strong analytical background; project management experience a plus
• Execution focused and able to organize, prioritize and manage multiple streams of work simultaneously
• Experience working closely with user experience designers and software engineers
• Experience with Adobe Analytics or any web analytics tool is a plus
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization when needed

Preferred qualifications, capabilities, and experience

• Strong critical thinking skills, an aptitude to become expert in understanding the needs of clients and advisors and defining best-in-class digital experiences to address these needs
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization when needed
• Driven and highly collaborative in nature

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $93,100.00 - $129,000.00 / year