Familiarization with standard office equipment such as a computer, copier, and telephone along with good working knowledge of Microsoft Office (Word, Excel,

Handle borrower, agent and lender calls, written correspondence in timely and effective manner. Handle agent, borrower and lender escalated calls and complaints

Review and recommend modifications to help desk procedures. Knowledge of basic printer troubleshooting. Understand End-user use of technology and how to best

Knowledge of computers with some certification in the relevant technical field will prove to be helpful. Their role involves using discretion and independent

Valid drivers license with a satisfactory driving record. Complete all state and agency required training per state guidelines. High School Diploma or GED.