The Network Operations Manager leads a technical team responsible for the administration and engineering of the organization’s network, services, and infrastructure. This position will work closely with IT teams and business units to ensure optimal service levels are met.

Job Responsibilities

• Collaborate with IT leadership and business stakeholders to support current operational objectives and future initiatives.
• Develop project plans and participate in the implementation of network, directory services, storage services and telecommunication systems.
• Manage and participate in incident response, escalation coverage and root-cause resolution in support of business systems and infrastructure.
• Participate in the work performed by the team, providing teaching and coaching to develop skillsets throughout the team.
• Manage and develop technical staff, using standard performance evaluations, personal development plans, coaching and mentorship.
• Develop team skillsets, providing opportunities to grow and expand roles and responsibilities.
• Develop infrastructure budgets and forecasts, optimize and report on operational spend.
• Manage the infrastructure lifecycle from acquire, run, maintain, through end-of-life.
• Perform capacity planning to provide scalable and high-performing systems to meet business objectives. Design and monitor metrics to ensure quality of service.
• Ensure all equipment is maintained up to date to achieve operational and security objectives.
• Manage deployment of and administration of hardware, services, systems, and software.
• Deploy servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Research, design and document network and equipment standards for use at headquarters, branch offices and jobsites e.g., topologies, configurations, LAN and WAN connectivity, servers, routers, switches, UPS, and other hardware.
• Maintain up-to-date documentation and diagrams of existing infrastructure and team processes.
• Participate in the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements.
• Manage backup, disaster recovery and business continuity solutions, including periodical failover tests of core business systems to secondary systems.
• Ensure that all established change management processes are followed by the team.
• Maintain the Configuration Management Database (CMDB) for network infrastructure including devices, servers, services, and their dependencies.
• Participate in security operations, incident response, and systems configurations in support of the information security team.
• Stay current on IT developments through education, research, certification, professional publications, peer networks and/or professional organizations.

Qualifications/Requirements

• Bachelor's degree or equivalent experience in Computer Science, MIS, or related field.
• Certifications a plus: CCNA, CCNP, MCSE, Network+, Azure, etc.
• 10+ Years relevant experience, with 5+ years in a supervisory role.
• Excellent leadership abilities, able to collaborate and facilitate with diverse teams, stakeholders, and staff to optimally accomplish objectives.
• Excellent interpersonal skills with a customer-service focus.
• Excellent written and oral communication skills with the ability to present ideas in business-friendly and user-friendly language.
• Ability to set and manage priorities in response to rapidly evolving circumstances.
• Superior analytical, evaluative, and problem-solving abilities with the ability to think outside the box, to rapidly isolate problems.
• Experience in managing large enterprise infrastructure and datacenters.
• Familiar with industry best practices and design patterns.
• We are looking for broad experience with technologies including: server virtualization, hyperconverged infrastructure, Windows Server, DR, Azure administration and governance, AD/AAD, M365 Administration, TCP/IP, subnetting, routing, switching, firewalls, WLAN, VLAN, SDN, ZTNA, VOIP, application delivery, SQL server maintenance, cloud file services, print services, server deployments, systems hardening, powershell management, and configuration management.

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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