Introduction:

Linkitall (DBA LIA) is seeking an EXPERIENCED and HIGHLY ATTENTION TO DETAILED Operation Manager (OM) to delegate, coordinate, manage, and oversea the entire operation of the company. The OM's role shall ensure the operation of the company is running smoothly, and provide the support needed for the CEO. The specific duties of an OM includes but not limited to: formulate strategies and new ideas, effectively manage multiple departments/personnel independently, create and execute performance/smart goals evaluation, procuring material, and resources, and securing compliance. The OM should be ready to mentor, lead, and supervise. In addition, the OM must be able to implement and write policies and procedures, find ways to increase the quality of customer loyalty, and implement best practices across all levels within the organization. Ultimately, the OM MUST be able to participate, monitor, and manage with EFFICIENCY, COMPLIANCE, AND PROFITABILITY. The OM will meet with the CEO every week and bi-monthly to discuss tasks, strategic planning, and/or any other action plans.

Major responsibilities include (not all-inclusive):

• Respond and/or resolving issues that are related to employee relations, HR, operational, policies and procedures, within the company and keep the CEO updated AT ALL TIMES .
• Conduct quarterly follow-ups with employees to discuss any employee's issues/concerns ( if any) and/or any contract issues.
• Effectively recognized and addresses customers requirements by comprehending the customer(s) request, as well as, predict what a customer need for future requirements.
• Create, conduct and execute Quarterly Follow-ups.
• Execute action items on behalf of CEO such as Business Development, meeting with Clients/Customers, attending conferences.
• Review and create documents related to the operation of the company and report to the
• Able to delegate and manage between different departments within the
• Monitor the entire process of CMMC executed by the IT department.
• Conduct weekly and monthly meetings with the HQ team to review tasks, duties, contract status, and/or action items.
• Monitor the entire process of DCAA, if necessary.
• Develop, create, and execute refresher training, training schedule, annual training, and onboarding
• Thoroughly review all agreements such as Temp Employment agreement, NDA, . prior to signature or sending to the CEO.
• Maintain, Create, Review, and, Update all SOPs
• Able to maintain proper follow-ups with the CEO and ensure all departments do so as well.
• Develop new processes and procedures to meet individual customer requests by understanding customer needs to effectively communicate and provide guidance to
• Monitor and comply with all federal, state, local regulations to successfully communicate any changes to leadership and LIA employees (e.g. COVID, unemployment, etc..)
• Successfully monitor, manage, and/or execute orientation and on-boarding
• Timely respond to any/or inquires within 24-48 hours of receipt related to taxes, payroll, HR issues, audits, assessments, etc...
• Approve and monitor timesheets and PTO entries in accordance with the company's policies and procedures.
• Thoroughly review and approve payroll in a timely
• Perform administrative duties, if needed.
• Create, write, and/or develop organizational charts, transition plans, recruiting/staffing plans in accordance with PWS/SOW.
• Conduct, Identify and communicate cost savings initiatives to improve LIA's internal processes, procedures, and policies.
• Ensure that proper money management is being executed throughout the company.
• Review invoices for accuracy (period of performance) (e.g., duplication, proper invoice #, payment terms etc..) in accordance with the company's SOP.
• Analyze the performance of support functions with internal team members to determine improvement for different departments/contracts such as IT department, human resource, etc...-
• Establish a streamlined process to track and measure staff performance to improve the organization's performance (establishing specific measurements that track individual personnel performance and provide feedback that focuses on issues and success factors).
• Maximizes staff utilization by effectively and immediately assess staffing shortfalls and adjusting accordingly.
• Identify systems to boost company effectiveness. (Keeping up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance). -
• Maintain professional and technical knowledge by attending educational workshops, reviewing publications, and establishing personal networks.
• Coach, counsel, discipline, and monitor employee's performance
• Monitor and submit monthly and weekly reports such as the company's hiring ratio regarding veterans, retention ratio, etc.
• Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and managers comply with company's policies by utilizing the company's HR platform.
• Recruit, interview hire, train, and oversee the professional development of all HQ
• Any other duties assigned.

Qualifications

• Minimum of a bachelor's degree in business management, human resources, administration, or any field equivalent.
• Minimum of 5 years of operations, administrative, office, and/or management
• Must have a minimum of 5 years of HR experience.
• Must have experience with enforcing and reinforcing policies and procedures.
• Must have a minimum of 3 years' experience working with a small business.
• Must have a minimum of 3 years' experience in recruiting, vetting, and staffing.
• Must have a minimum of 5 years of reporting and presenting presentation effectively.
• Minimum of 5 years' experience with reviewing invoices and payroll.
• A valid current Driver's License

Skills

• 
  Management/Strategic Leader- Must be an effective leader, must be able to think strategically and critically with day-to-day operation. Must be able to foresee problems and find innovative solutions to assist with accomplishing the company's goals, mission, and vision.

• Problem Solver- Analyze alternatives for any disagreements, problems, delays in work, and/or issues within the company. Execute solutions that can help resolve workplace conflict effectively.

• Standard Implementation- Enforce and reinforce ALL policies and procedures across the entire organization to include, federal and state regulations.

• Analytical Thinker -Must be able to examine all areas within the organization (processes) to prevent possible stumbling blocks and devise workarounds by developing strategies that mitigate risks.

• Budget Administration- Responsible for monitoring and managing expenditures, forecasted costs and profits, and assisting the pricing analyst and/or bookkeeper with critical financial issues.

• Detail Orientated - Paying close attention to attention while having the ability to multitask.

• Opportunities Identifier- Ability to identify opportunities and execute the next step(s).

• Relationship builder- Ability to build relationships with partners and other organizations.

• Effective Communicator and Listener -Demonstrate effectively listening comprehension and communication skills on an ongoing basis. As well as presenting and bargaining abilities. and execute effectively listening skills in tower comprehend.