Position Summary:
The Inpatient Phlebotomist is responsible for performing phlebotomy on inpatients including adults, adolescents, and infants with a focus on patient care, and positive communication with patients, hospital staff and co-workers conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients.
Essential Functions:

• Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC’s Standards of Performance in all areas of job duties and responsibilities.
• Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
• Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
• Works well with other laboratory employees to maintain an environment of teamwork.
• Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
• Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures.
• Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory re-quirements
• Responds appropriately to tests with a priority of STAT, call results or timed specimens
• Responsible for training new employees and students as assigned.
• Phlebotomy for inpatients of all ages
• Collection of state required newborn screening
• Collection of urine drug screens
• Use of computer and handheld computer system to properly identify patients and document issues.
• Assisting in other areas of the lab as needed.

Position Requirements:
Formal Education / Training:

• High school graduate or equivalent
• Phlebotomy training or work experience; phlebotomy certification preferred

Workplace Experience:

• Good people skills necessary
• Mobilab experience preferred

Equipment and Skills Training:
Computer, printer, phlebotomy, customer service
Knowledge, Skills and Abilities:

• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills

Physical and Environment Requirements:

• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient vol-umes

Key Results:
Positively identifies patients and specimens

• 0 ID errors = 4
• 1 ID error = 3
• 2 ID errors =2
• >/ = 3 ID errors= 1
• Selects correct patient in Meditech and handhelds
• Properly labels specimens using 2 identifiers.
• Uses handheld computers properly for specimen collection

Uses proper technique for specimen collection and ensures proper collection for specimen integrity.
Produces work that does not have to be redone.

• 0-0.25 % error rate = 5
• 0.26-0.75% error rate= 4
• 0.76-1.50% error rate = 3
• 1.51-1.99% error rate = 2
• > 2% error rate = 1

Blood cultures are volumes are adequate.
Average bottle volume is between 5-10mL and:

• 0-5 % non-standard bottle usage= 5
• 5.1-10.0% non-standard bottle usage= 4
• 10.1-15.0 % non-standard bottle usage= 3
• 15.1-19.9% non-standard bottle usage= 2
• >20% non-standard bottle usage = 1

Blood culture contamination rate is acceptable:

• 0.0% contamination= 5
• 0.01-0.50% contamination= 4
• 0.51-1.00 % contamination= 3
• 1.01-2.49% contamination= 2
• >2.50% contamination = 1

Turn Around Time within acceptable time criteria for ER patients. Average time from Ordered to Collected:

• <10 minutes= 5
• 10 - 12 minutes= 4
• 13 - 15 minutes= 3
• 16 – 19 minutes = 2
• >20 minutes= 1

Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).

• In-services reviewed and signed before due date

Communication

• Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way
• Communicates issues or concerns to coordinator or lead tech
• Communicates issues or concerns at shift change with co-worker
• Documents phone number on communication log and promply answers phone or returns call.
• Reads email and communication logs daily
• Enters appropriate Mobilab comments

Motivated – takes initiative for work that needs to be done

• Helps coordinator with tasks as needed
• Willingly seeks out/accepts new responsibilities
• Completes assigned floors and goes to other floors without prompting
• Actively improves skills and knowledge

Works as a team

• Helps co-workers without prompting
• Respects differences of age and diversity
• Discourages criticism of co-workers
• Workload fairly distributed with those on same shift.

Works efficiently

• Makes good use of time
• Follows through on all departmental duties
• Helps co-workers as needed
• Uses critical thinking skills in all aspects of the job

Adheres to WMC Lab attendance policy

• Reports to work on time
• Rarely calls out from work
• Rarely misses time punches in API
• Submits requests for PTO within policy guidelines
• Does not take extended meal breaks.
• Takes appropriate breaks as dictated by work load.

Follows Hospital and Laboratory Policies on the use of Electronic Devices:

• Cell phones kept on vibrate
• Phones/Electronic/headphone devices used during break/meal times only
• Does not use personal phones in patient care areas
• Uses the hospital internet for work purposes only