Status: Exempt

Responsible for the efficient, effective, and safe operation of all clinical and administrative functions of the assigned practice location.

Job Responsibilities

• Participate in the development of annual operating and capital budgets for the location
• Assist with development, revision of organization’s policies, procedures, job descriptions, and other documents.
• Ensure appropriate resources and supplies are available for staff to fulfill their job responsibilities
• Address concerns of patients, visitors, staff, and physicians in calm, caring manner; investigate thoroughly and assist with resolution
• Review daily transactions by staff. Review weekly/monthly Athena reports. Manage variances. Review and edit daily deposits.
• Direct and facilitate continuous quality improvement initiatives for patient-focused care.
• Lead and support cost reduction efforts within the practice location.
• Conduct regularly scheduled staff meetings as well as location meetings with physicians for communication and process improvement.
• Complete introductory evaluations and annual employee performance appraisals on a timely basis, providing constructive feedback to support ratings.
• Working with HR, direct the personnel activities of recruitment, hiring, addressing disciplinary issues, terminations.
• Coordination of all required training, upon hire and annual, and re-certifications (Physician and Staff).
• Provide management support to ancillary service(s) at clinic location.
• Assist with marketing plans/efforts and with community activities.
• Monitor hours worked and approve timesheets.
• Monitor patient satisfaction survey results and address deficits through process improvement activities, disciplinary process.

Job Requirements

• High School Diploma or equivalent, Bachelor’s degree preferred
• 3 years administrative experience in Healthcare
• 2 years of medical office experience preferred
• Knowledge of practice management software systems
• Knowledge of electronic medical records software systems
• Ability to work independently
• Process improvement experience
• Ability to exercise independent decision making
• Strong written and oral communication skills
• Knowledge of medical terminology

Accommodations: Office Environment

OSHA Category: II