MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values:

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people. In 2022, 67 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community commitment

We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation:

• 401k matching and ROTH option
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement

Overall Responsibility/Primary Objective of the Position:

Responsible for assigned tasks relating to MCPc programs, contracts, and projects while regularly communicating information on each to our account team, managers, and other internal stakeholders. This includes gathering and keeping track of all appropriate documentation; entering data into systems; and coordinating scheduling, and billing.

Key Tasks and Responsibilities

• 
  Business Unit Processes

• Acquires the systems and functional use knowledge necessary to support assigned customers. (Connectwise, JDE, SharePoint, Teams)
• Knowledgeable on MCPc’s processes, procedures and systems
• Responsible for working with MCPc team and contractors to schedule deployments, track progress, address issues and escalate as needed.
• Manage customer satisfaction and communication.
• The confidence and ability to run meetings and lead weekly calls when required. Tasks include providing agenda, publishes notes, captures issue log, action times uses established templates.
• Inventory tracking
• Service ticket monitoring and escalation
• Manage technicians that may be performing work on-site.
• Addresses invoicing issues.
• Approves and manages Subcontractor expenses and time.

• 
  Process and Procedure Development

• Responsible for running reports.
• Responsible for documentation – either creating or updating if there is an existing process document.
• Prepare billing and engage if there are invoicing/payment issues.
• Review of project documents to identify and ensure invoicing and order processing requirements can be met. Escalate concerns or questions to supervisor.
• Review and process change orders.
• Collaborate with team members to accomplish a successful project lifecycle from beginning to end.

Key Outcomes of the Position (Describe the desired outcomes of the tasks and duties performed in this position):

• 
  Customers advised on issues related to project – escalate to supervisor as needed.
• Contribute to MCPc’s trusted advisor status with customer base.
• Works independently.
• Services and solutions meet/exceed Customer expectations.

• Services delivered on time and within budget.
• Customer satisfaction.
• Complete and timely administrative documentation and reporting.

Skills and Attributes Required:

Excellent coordination ability (in terms of people’s time, activities and tasks related to the logistics of projects).

Excellent understanding of the planning process and the ability to articulate it clearly to others.

Understanding of project management fundamental skills.

Ability to interact positively with both internal and external stakeholders.

Ability to be the central point of contact and have good business relationships with all involved.

Proficient in Microsoft office suite, with focus on XLS skills (vlookup, pivot tables) Visio a plus

Experience and Educational Requirement:

High school degree or equivalent

Good Leadership, analytical and communication skills

Project experience helpful

Detail oriented

Highly organized

Keen follow-up skills

Results oriented

Proficiency with various Microsoft office suite

1-2 years MCPc experience

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.