Store Manager – directly influences the performance of everyone who interacts with guests and supports a "guide" selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations and that all customer commitments are met. Ensures best-in-class guest service for every interaction, no matter where it occurs. Is directly responsible for the day to day operations of the store, leads by example and keeps a positive work environment. As a leader in the company you will be an integral part of our growth and success. This is a full-time position, with PTO, medical and disability insurance. Compensation is based on experience, with bonuses available.

Essential Functions of this position include:

• Leading the team in providing world-class customer service during every interaction.
• Manage the sales performance to meet sales, margin and other performance goals for the sales and service side of the business.
• Work with the Service Team to meet the store goals.
• Lead day-to-day operations of the store
• Supervising full and part time retail sales associates and mechanics.
• Hold associates accountable for meeting established operational guidelines, customer service expectations, and company policies

• Other tasks/responsibilities as business needs dictate

Manager Responsibilities:

• Empower, and develop a highly effective team of individuals to meet/exceed the store goals.
• Creating and delivering great customer experiences however they interact with us.
• Define a clear vision and strategy in order to communicate expectations
• Demonstrate a flexible leadership style to foster team member engagement including recognition
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance

These individuals will:

• Exhibit an enthusiasm for the business
• Take pride in delivering consistently superior customer service

• Provide role model leadership training and development for your team
• Demonstrate the ability to sell and work with the public.
• Exemplify the highest integrity, work ethic and team-orientation
• Report to the Owner
• Be willing to have fun!

Qualifications

Success Profile:

• 1-3 years Retail Assistant Store Manager, Department Manager or Retail Store Manager experience required
• World-class customer service skill and interpersonal/communication skills

• Affinity for developing talent
• Strong problem-solving ability and analytical skills
• Attention to detail
• Flexible availability – including nights, weekend, and holidays
• Ability to prepare routine administrative paperwork

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• retail management: 1 year (Preferred)
• retail: 3 years (Preferred)
• Management: 1 year (Preferred)
• Sales: 3 years (Preferred)

Location:

• Gambrills, MD 21054 (Required)

Working Days:

• Monday (Preferred)
• Tuesday (Preferred)
• Wednesday (Preferred)
• Thursday (Preferred)
• Friday (Preferred)
• Saturday (Preferred)
• Sunday (Preferred)

Work Location:

• One location

Pay frequency:

• Every week

Work includes:

• Evenings
• Weekends
• Holidays

Paid Training:

• Yes

Management:

• Ops Manager

Shifts announced:

• Every other week

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Company's website:

• www.croftonbikedoctor.com

Company's Facebook page:

• https://www.facebook.com/pg/croftonbikedoctor

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: One location

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