Title: Service Advisor
Department: Service
Reports to: Service Manager

Automotive Service Advisor Overview:
[Pay: $16 - $18 Hour, PLUS Bonuses]

Oneonta Ford welcomes you to the new year and your new career as a Service Advisor!

If you enjoy cars, people, and being part of a great team we want to meet you! Can you perform the duties of an excellent Customer Service Representative? Here is your opportunity to start a career doing what you love!

We are searching for a motivated, enthusiastic, and detail-oriented Service Advisor to join our growing team and assist our busy Service Department.

Visit us online: oneontaford.com

***Please submit resume and one page cover letter (focusing on why you think you are right for this job). Only candidates that submit a cover letter will be considered.***

This position requires the skill set of a strong coordinator who can provide process-driven results. Along with a high attention to detail, solid phone etiquette, and superb interpersonal skills, the Service Advisor will showcase great aptitude while performing the responsibilities listed below.

Automotive Service Advisor Responsibilities:

• Greet customers in a timely and friendly manner.
• Schedule appointments, service work and sell additional service to customers as needed.
• Communicate with service customers to determine the nature of mechanical problems while obtaining customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles. If additional work is needed, a Service Advisor will explain the details to the customer, including the additional cost and time considerations.
• Contact customers by telephone regarding any changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments.
• Maintain excellent Customer Experience Survey Ratings
• Filing paperwork
• Maintain a safe work environment by adhering to work standards and practices
• Other responsibilities as required Dealership Management

Requirements:

• High School Education or GED
• Reliable transportation to get to/from work
• Must be proficient on computer, including typing ability
• Excellent customer service skills, must be comfortable speaking on the phone
• Strong communication skills (listening and speaking) with a friendly personality
• A positive attitude with a growth mindset
• Maintains a professional appearance
• Common knowledge of vehicles

***Please submit resume and cover letter (focusing on why you think you are right for this job). Only candidates that submit a cover letter will be considered.***

ABOUT ONEONTA FORD:
Oneonta Ford has been a family-owned business since 2006. Our motto is We make it easy! We back that up with superior customer service and proudly offering an award-winning selection of trucks, SUVs, cars, and vans. Our welcoming Ford Certified Service & Parts teams take the hassle out of our customers' maintenance needs. We are committed to reinvesting in our community through a variety of sponsorships and partnerships with local organizations. Oneonta Ford values being a great place to work and grow in the automotive profession.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• What specific qualities do you possess that make you an excellent candidate for this position? The more detail you provide the more likely you will get an interview.
• Why do you want to do this particular job? The more detail you provide the more likely you will get an interview.
• Please describe what spectacular customer service means to you. How would you provide it and what does it feel like to receive it? The more detail you provide the more likely you will get an interview.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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