Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds, perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you.

We invite you to view the opportunity below:

This Service Desk Specialist role with Associated Bank will provide technical support to all Associated Bank colleagues on a variety of hardware, software, and business application issues. Issues are reported to the Service Desk via alerts, email, instant messaging (IM), phone, self-service, voice mail and walk-up. They will do this by:

• Providing level 1 technical support for colleagues on multiple hardware devices including: voice and data lines, ATMs, mobile devices, video conference equipment, multi-function printers, UPS alerts, SCOM and concierge level support for Executive Leadership.
• Escalating issues to higher level support when needed to ensure quick resolution.
• Providing excellent customer service to Associated Bank colleagues.
• Helping to install/reinstall software on end user devices when necessary.
• Facilitating and following company technical security policies.

Requirements:

• Education:
  • Associate's Degree or equivalent combination of education and experience Computer Information Systems or business related discipline. Required
• Experience:
  • Experience in a Technical Service Desk or related role. Required
  • 2-4 years Technical Service Desk or related area. Preferred
• Licenses and Certifications:
  • Other Common industry certifications such as A+, Network+, ITIL, HDI. Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life:

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and Twitter.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: Careers@AssociatedBank.com.

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.