Spa Director Job Description & Responsibilities

The Rusty Parrot Lodge & Spa aims to be the most gracious hosts to our guests experience in Jackson Hole, and the best business to work for in Jackson. We work well as a team, with each employee valued and empowered. Our style is professional and friendly, but not pretentious or intrusive. Employees enjoy benefits as part of Small Luxury Hotels of the World, including discounted stay on properties worldwide.

The spa creates customized treatment experiences that enhance well-being, facilitate relaxation and recovery, and provide strong memories for loyal locals and hotel guests alike. A healthy, respectful, flexible, and friendly atmosphere contributes to the well-being of all individuals connected with the spa. Highly skilled professionals provide customized treatments using the highest quality, sustainable products to build loyalty and contribute to a profitable enterprise with an outstanding reputation among both clients and team members.

Job Mission:

The Spa Director holds the vision of the spa and guides it in exciting, profitable directions with a well-curated menu of services and retail products, and a well-scheduled and well-functioning team. The Director ensures long- and short-term profitability of the department through strong analytical and leadership skills.

Qualifications, Skills and Personality:

The Spa Director possess a high level of maturity and professional and personal fortitude, balancing empathy for all team members with accountability. A proven ability to recruit and develop a stellar team is paramount. A high level of attention to detail extends across a range of responsibilities and requires the ability to ensure that the facility is spotless, that products are used wisely, that clients feel seen and heard, and that tasks are fulfilled on a timely basis. Self-motivation and leadership skills are essential, as is “grace under pressure”. Must be fit enough to run up and down stairs; curious and hungry for knowledge; not afraid of hard work and occasionally odd hours.

Areas of Responsibility:

· Recruit, develop and retain a strong team. Create multi-media training and resource material and systems to ensure accountability.

· Responsible for profitability of the department. Oversee the budget and P&L. Make recommendations for pricing, compensation, and KPIs.

· Create effective marketing and PR programs in conjunction with hotel. Develop and update treatment menu to stay current and profitable

· Select retail and backbar products, tools, equipment, and supplies. Track inventory and profitability. Develop and update treatment menu to stay current and profitable

· Ensure legal and licensing requirements are met in all areas.

· Develop and model warm, professional relationships with guests using anticipatory service.

· Performs other duties as needed including overseeing maintenance and repair, booking reservations, performing front office duties, ordering product, etc. as needed.

Requirements:

Previous experience in a similar role; prefer two years as Spa Director at a luxury spa. Will consider a Spa Manager with demonstrated excellence who is ready to step into position as a Spa Director or a director in another field who is a quick learner and has a demonstrated interest in wellness.

· Proven ability to recruit and retain an exceptional team.

· Exceptional written and oral communication skills in English.

· Proven ability to learn and teach new software.

· Ability to occasionally lift 25 pounds and to move quickly through the facility as needed.

· Preference given to Bachelor’s Degree or higher in related field.

· Current first-aid and CPR certification.

· Live near, or be willing to relocate to, Jackson Hole, WY

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Ability to commute/relocate:

• Jackson, WY 83001: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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