JOB TITLE: Spa Manager

DEPARTMENT: Spa

DIRECT REPORT: Spa Assistant Director

FUNCTION:

Oversees all Spa Operations to ensure profitability, control costs, maximize profits, developing initiatives to ensure quality service standards and total guest satisfaction.

RESPONSIBILITIES:

• Support the Assistant Spa Director in leading the day-to-day operation of the 25,000 square foot WinStar Spa and Fitness Center.

• Maintain day-to-day operations of the Spa and Fitness Center in the absence of the Assistant Spa Director.

• Hire, train, manage, and motivate all spa personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

• Facilitates the tranquility and esthetic beauty of the spa to promote an appealing and relaxing environment.

• Oversee retail and operating supply inventories and orders within budget.

• Maintaining the client database, scheduling appointments, managing contract laborers, timecards, payrolls, and employees.

• Communicate with guests and employees, both verbally and in writing, to answer questions and provide clear direction in advising and instructing staff in details of work.

• Resolve guest complaints, conducting thorough research to develop the most effective solutions and accomplish positive results by using good judgment and discretion.

• Prepare reviews and development plans and take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with Spa & Fitness staff as required.

• Arrange and run pre-shift and departmental meetings to inform daily information.

• Enforces established policies and procedures.

• Practices the WinStar World Casino and Resort and Winston Hospitality culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.

• Conduct self in a professional manner always and work the hours required to lead the team by example and assure the operations are under control – leading by example is key.

• Work closely with Group Sales on group bookings, events, and partnerships.

• Ensures complete guest satisfaction.

• Appropriately utilize reservation systems, maintenance records,and guest experience database as vehicles of communication to ensure guest satisfaction.

• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.

• Always maintain a clean work area.

• Interact with guests and giving them a positive impression of the spa.

• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.

• Maintain the cleanliness and presentation of all spa areas.

• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in area as needed.

• Maintain orderliness, cleanliness, and presentation of all spa areas.

• Attend all meetings and training required of your department or the company in general.

• Work harmoniously and professionally with co-workers and managers.

• Ensure compliance of daily opening/closing checklists by walking and ensuring assigned areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.

• Practices the WinStar World Casino and Resort and Winston Hospitality culture.

• Conduct self in a professional manner always and work the hours required.

• Following all spa standard operating procedures (SOP).

• Other duties as assigned. This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.

TECHNICAL EXPERIENCE:

Skills and Specifications

• Proven spa leadership ability

• Personable, enthusiastic, and ambitious with the ability to direct, hire and train staff

• Excellent time management, communication, organizational and follow-up skills

• Punctuality, professionalism and be a self-starter

• Must have considerable knowledge of computer systems for customer registration, reservations, reporting etc.

• Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels and spas.

• Must have thorough supervisory skills proficient in accomplishing the task

• Must have the ability to develop subordinates to enhance advancement in the hotel/spa and throughout the organization

• Must have the ability to effectively deal with internal and external customers, some who will require high levels of patience, tact, and diplomacy to defuse anger, and resolve conflicts.

• Must be well groomed in uniform or business attire.

• Must be trained in CPR Certification and/or First Aid Training preferred

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smoke

Education and Qualifications

• Comparable work experience.
• Current licensed cosmetologist, nail technician, massaged therapist and/or esthetician; licensure is required.
• Previous demonstrated training expertise with emphasis on spa and salon services is strongly preferred.
• 3+ years spa management experience; hotel spa setting preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Thackerville, OK 73459: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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