Four Seasons Sotheby's International Realty is seeking an entry-level full-time IT Support Desk Specialist professional to provide technical support for Windows or Mac operating systems for our 24 sites remotely or in person. They are responsible for assisting the IT Director with monitoring and maintaining all aspects of the organization’s data and voice networks. The Help Desk Specialist will identify, research, and resolve technical issues, respond to and follow up on telephone calls, email, and incident ticket requests, and receive and record end-user technical and application support calls. The Help Desk Specialist will document, track and monitor each problem to ensure timely resolution and communication back to the end user. The position involves a high degree of interaction with others, both over the phone and in person.

Roles and Responsibilities

• Support the IT infrastructure, which includes laptops, desktops, networks, printers, and other IT-related devices;
• Assisting the IT Director in the IT Helpdesk ticketing system;
• Assist in the installation of workstations and printers on the LAN/WAN
• Assist with Onboarding / Off Boarding Staff and Agents
• Provide technical assistance and support for issues related to computer systems, software, and hardware;
• Install, modify, and repair computer hardware and software;
• Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance;
• Act as a support technician for any of our 24+ sites as assigned;
• Assess, debug and resolve technical problems associated with desktops and system peripherals;
• Provide user support on the VOIP system
• Other duties or projects as assigned

Qualification Requirements

• Can-do attitude with the ability to remain calm, courteous, and professional when handling difficult calls.
• Effective verbal and written skills are necessary to provide courteous and professional customer service, to record issues accurately in the problem management system, and for user communications
• The desire to make a difference through a positive attitude and enthusiasm for the job
• Willingness and ability to travel throughout the coverage region as needed for system deployments, upgrades, and support
• College degree in a related field or combined experience
• Experience with end-user support; assisting users with day-to-day operations with their own devices in an Android and IOS operating system and PC/Mac environments
• Experience with managing Google Apps-based email and conducting remote user support assessment and correction
• 2-3 years working in an Information Technology environment, professional or educationally

Four Seasons Sotheby’s International offers Medical, Dental, Vision, 401(k), and Combined Time Off to full-time employees

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rutland, VT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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