Looking for a Systems Tech Support! Are you an experienced support tech looking for an amazing opportunity with a Great Company, Culture and TEAM?
Come join Team Lighthouse!
Qualified candidates must have software and computer knowledge, an outstanding work ethic, be self-motivated and have a “can do, get it done” teamwork/positive attitude! Competitive wages and benefits! Commission packages! Great team! Great culture and benefits!
Employer Matched 401 k! Sick and Vacation! Health benefits! (Vision, dental, medical, disability and life insurance)
About the Company: Founded in 1982, Lighthouse Worldwide Solutions is the world’s leading supplier of real time contamination monitoring systems and airborne particle counters. Lighthouse offers the most complete line of contamination monitoring solutions available that include Airborne Particle Counters, Microbial Samplers, and Liquid Particle Counters, as well as Temperature / Humidity sensors. Recently added production of air purification products, manufacturing of personal protective equipment. These solutions are now found in semiconductor, pharmaceutical, data storage, biotechnology, aerospace, and defense industry plants worldwide.
Job Summary:
This position is responsible for customer software support, database builds and quality testing of Lighthouse Monitoring Systems software and hardware. This position requires experience with computer hardware, software, and computer networks. This is not an IT position.
Essential duties and responsibilities

• Follow all safety rules and regulations, all work must be done thinking “Safety First.”
• Maintaining and supporting Lighthouse LMS Express monitoring software and LMS Pharma/Pro Clear SCADA based monitoring software. Software database builds and customer support
• Customer software support will be a major priority for this position and taking care of customer software issues is a fundamental component of this position. Previous experience would be an advantage especially with SCADA and PLC software. Clear SCADA experience would be preferable but not required.
• Working with management, sales, hardware development, QA, and internal customers to define new requirements, set development and testing schedules, and support the needs of a very fast-growing and dynamic manufacturing business.
• Site support will be required to assist the installation team at customer sites throughout the USA. Travel to customer sites will be part of this position.
• Good communication skills
• Get along with others.
• Occasional travel to other LWS offices Worldwide
• Able to lift up to 40 pounds and 41+ pounds as a two-person lift.
• Performs other related duties as assigned.

Supervisor Responsibilities

• No supervisor responsibilities.

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent attention to detail and accuracy
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience

• Associates degree and/or two years’ experience in related field preferred.

CANDIDATES SUBJECT TO PRE-EMPLOYMENT BACKGROUND SCREENING

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EEO Statement: Lighthouse Worldwide Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, age, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, gender identity, disability status, or any other legally protected status._

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