Summary
We are looking for a Field Service Engineer (FSE) to identify and assist with our customers’ needs through an application of effective technical and varying interpersonal abilities. They will be responsible for designing and implementing thoughtful and effective solutions or processes for JT Automation-designed and non-custom products or systems pertaining to maintenance or continuous improvement utilizing foundations from mechanical, electrical, and controls engineering. They will exemplify a prominent level of professionalism, customer service, and represent JT Automation and its Core Values. The FSE travels as needed to customer sites to facilitate, manage, and lead: capital equipment installations, multi-level maintenance procedures, and be first responder for unexpected downtime at a customer’s facility.

Service Duties and Required Skills / Responsibilities:

1. Travel to customer's facilities as needed to manage onsite JTA efforts and participate in the initial installation of systems, maintenance, debugging, and service. Same-day travel may be required.
2. Interpret maintenance manuals, schematics, and wiring diagrams to repair equipment by utilizing knowledge of electronics, standard test instruments, and critical thinking.
3. Train with lead engineers to learn the detailed design and behavior of new and existing JT Automation systems.
4. Respond to requests for technical assistance and resolve issues remotely by phone, email, and remote dial-in.
5. Serve as a customer-facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end-user support and issue resolution.
6. Use system analysis techniques to respond to complex system issues for end-users.
7. Identify problems and coordinate appropriate corrective action.
8. Handle service tickets in order of escalation set by management.
9. Log all support desk interactions in the ticket system.
10. Learn to appropriately involve process development and system engineers as needed to effectively troubleshoot and correct issues in the field.
11. Create thorough and systematic reports on all service activity for internal and customer use.
12. Learn to operate all new equipment and assists with testing before shipping.
13. Effectively apply root cause analysis to identify repeat failure modes and report to engineering with findings.
14. May provide support coverage via on-call rotation schedule as needed.
15. Assist in maintaining JT Automation’s spare parts inventory.
16. Perform preventative maintenance on customer equipment.
17. Identify opportunities for added value sales while performing service and maintenance work, and present
them to Service and Spare Parts Manager.
18. Work with customers to ensure that their needs are understood and met.

Secondary Duties and Responsibilities: include the following:

1. Assist with design and assembly of mechanical systems, including motion systems, part tooling, and machine structural components.
2. Assemble and troubleshoot mechanically static and dynamic components with the use of reference solid models.
3. Assist with design and assembly of electrical panels and enclosures, including component selection, layout, mounting components, wiring, etc. according to a prepared electrical schematic.
4. Troubleshoot and provide feedback on electrical schematic revisions during system development
5. Fabricate simple components or modify components using standard machine shop tools (lathe, knee mill,
surface grinder, etc.)
6. Work with electrical mechanical and software design engineers to help debug interactions between mechanical, electrical, and software systems.
7. Assist design engineers in creating, modifying, testing, and debugging control software for equipment in Visual Basic.NET, ladder logic, or other languages.
8. Assist in specifying, assembling, and documenting pneumatic and hydraulic actuators and control systems to meet the needs of the system.
9. Assist in specifying purchased components, including vendors and part numbers, with consideration to price, availability, and functionality.
10. Assist in preparing clear and accurate documentation to describe the design, operation, maintenance, and repair of systems.
11. Report on progress to management.
12. Maintain a clean and well-organized work environment
13. Travel to vendors and industry conferences as needed for information, training, and product demonstrations.
**The duties and responsibilities as described above may be supplemented by other duties needed to help drive our organization’s Vision and Core Values.

Education/Experience:

• Associates Degree in a technical discipline such as mechanical, electrical/electronics, software, robotics or a related field, or an equal combination of education and experience. (Bachelors is preferred)
• Two to three years of experience in mechanical or electrical assembly, and/or experience with industrial equipment, maintenance.
• Solidworks (3D Modeling, Drawings, PDM, Simulation preferred)and CAM software is a plus
• Programming Software(TIAPortal, RSLogix 5000, etc)
• Electrical Schematic Software (SolidWorks Electrical is preferred)

Specialized Equipment Knowledge:

• Machine Shop tools: Knee Mill, engine lathe, surface grinder, belt grinder, etc.
• Manual, Electric, and Pneumatic hand tools: Die Grinder, drill, files, screwdrivers, wrenches, etc.
• Precision measurement tools: Calipers, height stand, dial indicator, micrometer, etc.
• Electrical fabrication equipment: Soldering iron, crimping tools, Panel fabrication, etc.
• Familiarity with lasers and optics a plus

General Knowledge, Skills, and Other Abilities:

• Customer service skills
• Troubleshooting skills
• Technical diagnostic skills
• Ability to assess risks and respond appropriately to ensure utmost safety
• Ability to solve complex equipment issues
• Multi-tasking skills
• Ability to work independently
• Stress-management skills
• Listening skills
• Analytical skills
• Interpersonal skills
• Ability to travel, often on short notice

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee will at times be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to the risk of radiation. The employee is frequently required to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places, toxic or caustic chemicals, risk of electrical shock, and vibration.
The noise level in the work environment is usually moderate.

Equal Opportunity Employer It is Joining Technologies Automations’ policy to provide equal employment opportunity for all qualified employees and applicants without regard to race/color, religion, age, sex (including pregnancy), national origin, disability, veteran status, marital status, genetic information, or other characteristic protected by law.

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

COVID-19 considerations:
All areas are sanitized regularly. Employees and visitors have the option to wear a mask and the company follows CDC guideline for COVID illness.

Education:

• Associate (Required)

Experience:

• Mechanical or Electrical Assembly: 3 years (Required)
• Industrial equipment, maintenance: 3 years (Required)
• SolidWorks 3D Modeling, PDM, Simulation: 2 years (Required)
• SolidWorks Electrical Schematic Software: 2 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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