CONDOMINIUM ASSOCIATION, INC.

MRCA SECURITY RESPONSIBILITIES

GUARD GATE PURPOSE

• Maintain visible & professional presence.
• Deter unauthorized entry to the property.
• Contact with proper authorities in emergency situations.
• Respond to emergency calls without getting in harm’s way.

Visible & professional presence

• Guards must be visible to owners and guests.
• Guards must wear the appropriate uniform identifying them as Security personnel.
• Present a neat and orderly appearance at all times.
• Greet each person approaching the gate in a friendly and professional manner.
• Provide assistance by answering questions and giving helpful directions.
• Answer the security phone promptly and courteously such as; “Good Day, you have reached Mahogany Run Condominium Association security, How may I assist you?”

Entrance to Mahogany Run

• The entrance gate should be closed when not busy (discretionary).
• The exit gate should be closed from 12:00am to 6:00am.
• Inform supervisor if resident does not have a parking decal.
• Log in persons entering, including their vehicle model, make, color, plate #, reason for visit and destination.
• Any person trying to enter the premises must be asked the purpose of their visit today.

If we do not have owner or office approval, a call must be made to the owner or office.

• Contractors and vendors should be allowed entrance once an owner registers them and then only during authorized working days and hours.
• Maintain a neat workspace and surrounding area. This includes cleaning refrigerator at main gain at least weekly, sweeping guard booths, picking up any trash in area, etc.
• Limit the time visitors are at the gate.

In case of emergencies, immediately notify proper authorities

• Call 911 for fire, theft, threats of physical violence, and medical emergencies, then report to management.
• Direct emergency response to the appropriate location or offer escort assistance if necessary.
• Be sure to log in emergency vehicles and complete a security incident report. Any incidents that occur must be documented, and management must be notified within 48 hours of the occurrence.

MRCA PATROL PURPOSE

• Maintain a visible presence throughout the property.
• Report any suspicious and/or inappropriate activity.
• Assist owners, guests, and management in securing property.
• Respond appropriately to emergency situations.

Patrol Presence

• Patrols of the entire property are completed at least once per shift.
• Be diligent in patrolling each area.
• Log any unusual findings and report back to the supervisor.
• Exit the vehicle and inspect surrounding areas.
• While patrolling, look out for and pick up bottles and other debris.
• Ensure that unauthorized persons are not using MRCA’s pools. If uncertain, politely ask the individual where they are staying.
• Be courteous and greet any resident or guest during your patrol.
• If you see an emergency service vehicle, escort them to their destination.

Report Any Suspicious Activity

• Report any activity deemed suspicious to your supervisor and/or main gate.
• Report any unauthorized activity.
• Use designated tape to indicate lighting issues or other areas needing attention, and report to management.
• Contact the gate house to report illegal activity on the premises. The gate house will contact the proper authority.
• Be sure to log activity in security log at the guard gate.

Response to emergencies

• Respond to any resident’s request for assistance, except in a dangerous situation.
• Never enter a residence unaccompanied.
• Contact 911 when necessary and in the case of imminent danger.
• If you suspect suspicious activity, contact VIPD.

EMERGENCY CONTACT INFORMATION

Police/Ambulance/Fire emergency 911

Police /Ambulance/Fire emergency 340-776-9110

Zone C (Police) 340-775-3445

Anna’s Retreat Fire 340-775-0205

RLS Hospital 340-775-8311

WAPA 340-774-1424

Security Main Gate 340-777-6391

Security TV Gate 340-777-6322

GENERAL CONDUCT

• Report to duty promptly for the start of your designated shift.
• Report any absence at least 2 hours prior to your scheduled shift.
• Excessive cell phone usage is prohibited (limit to emergency use).
• Friends, family, or other personal visitors are not allowed to hang out at the guard gate.
• No sleeping while on duty.
• Do not abandon your post unless it is for an emergency or a brief bathroom break.
• In addition to the above, you are required to complete any additional task delegated by your supervisor or management.
• Respect your peers, supervisors, management, owners, residents, and visitors.
• Pick up any visible trash and discard same.
• Absolutely no illegal activity will be tolerated.

My signature below acknowledges that I have received, reviewed, and understand my responsibilities as a security guard in the Mahogany Run community. Additionally, I understand that failure to complete my duties and/or comply with the general conduct guidelines are grounds for disciplinary actions up to and including termination.

_________________________________

Employee name

_________________________________ ____________________________

Employee signature Date

_________________________________ ____________________________

Carol DeCourcey, Business Manager Date

Job Type: Full-time

Salary: From $10.50 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• No experience needed

Schedule:

• 8 hour shift

Ability to commute/relocate:

• St Thomas, VI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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