WorldClinic is looking for Care Support Associate who is warm, caring, eager to learn and dependable to work in the New London, NH office with a hybrid work from home option after completing 12 weeks of employment.

This individual will possess a strong desire to help others and a keen attention to detail. Key skills include a strong customer service background, exceptional computer skills, problem solving sills and excellent communications skills.

This is a unique opportunity to join a diverse team in a growing business that strives to provide exceptional customer service in a fast moving, collaborative environment. WorldClinic supports our employees with professional development and growth opportunities.

Description:

The Care Support Associate will work both independently and collaboratively within the WorldClinic Care Team to respond to member inquiries and to assist the WorldClinic physicians.

Duties include but are not limited to:

• Responding to member inquiries and requests
• Transcribing dictations
• New patient enrollments
• Requesting medical records
• Research and coordination of specialist referrals and other patient appointments
• Destination medical planning
• Assembling customer’s medical kits
• Picking up orders from local vendors as needed
• Assisting with special projects
• Assisting with in organizing office activities
• Answering phones, taking messages, and transferring calls to appropriate staff
• Ensures all interactions with clients are properly documented
• Complies with all state and federal regulations and organization confidentiality policies to include HPAA regulations to protect patient health information
• Maintains a consistent and positive customer service image when interacting with colleagues and clients
• Performs other duties as requested by the Care Support Manager

Qualifications:

• Associates Degree required
• 3 years of experience in an office setting or similar work experience
• Reliable transportation
• Must pass a background check

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Required)

Experience:

• relevant: 2 years (Required)

Work Location: Hybrid remote in New London, NH 03257

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