Inco Beverage is looking for a positive and professional Customer Service Representative to join our team. In this role, you’ll be our customer's first point of contact, responsible for delivering a best-in-class customer support experience.

At Inco Beverage, we’re committed to fostering an environment that’s welcoming, inclusive, and respectful. We offer opportunities to advance and are proud to promote from within.

The Customer Service Representative must have a variety of skills and qualifications to succeed, including:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening

• Familiarity with MS Word and Excel
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

EOE

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: One location

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