Job Detail

Customer Service Representative

Customer Service Representative

Poly-Tex, Inc.

Burnsville, MN

Job ID : 744a4f7142317171515a6c792f67375058413d3d

Job Description :

Poly-Tex, Inc ., a leading manufacturer and distributor has an immediate opening for an experienced and motivated Customer Service Representative. We are looking for someone with strong attention to detail and a desire to provide our dealers and end-users amazing customer service and technical support for our home & patio products and hobby greenhouse lines. Do you have a green thumb? Come join our family-owned company and become a part of the exciting hobby greenhouse/backyard living trend that is exploding across the country.

Job Responsibilities:

  • Provides superior, friendly customer service to our dealers, distributors and end-users.
  • Process a high volume of calls and e-mails from customers. Seasonally this can be as high as 60-80/day.
  • Enter orders that are received by phone, e-mail and EDI system.
  • Acknowledges orders as necessary per account. Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customers of any problems. Notifies customers of product back orders and anticipated availability.
  • Processes customer parts orders. Will be required to assess, monitor and track missing part orders per guidelines. Processes related customer paperwork and credits.
  • Resolves questions, requests, and problems/conflicts promptly and courteously.
  • Keeps customers informed of Company policies, procedures, and order status of their accounts.
  • Ability to analyze requests and suggest solutions.
  • Works with our accounting department to correct invoicing problems or questions on accounts.
  • Other duties, such as providing support for the sales and marketing department and other special projects as requested.
  • Problem solving to assist customers in making sound decisions and achieve customer satisfaction.

Job Requirements:

  • Minimum 2 years of college and/or 2+ years of similar customer service experience.
  • Ability to be persuasive with customers, keeping customer satisfaction as a guiding factor.
  • Ability to plan, organize and manage multiple tasks.
  • Positive attitude, self-motivated, confident and ability to learn new skills.
  • Excellent oral and written communication skills, plus the ability to communicate with a wide range of people.
  • Excellent technical skills using the Microsoft suite (Word, Excel, Outlook and Teams)
  • Strong typing abilities.
  • Basic construction knowledge/experience required to build our product and the technical terminology that is used will be extremely helpful.
  • Previous experience with Sage 100 or comparable ERP system is preferred but not required.
  • Previous experience with a CRM customer ticketing system is preferred but not required.

Poly-Tex offers competitive salaries and benefits including:

  • Paid vacations and holidays
  • Health insurance (medical and dental)
  • Life and AD&D insurance
  • Short and long term disability insurance
  • Health Savings Account
  • 401(k) plan

www.poly-tex.com

Work Location:

  • One location

Work Remotely

  • No

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Burnsville, MN 55337: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location: One location

Company Details :

Name : Poly-Tex, Inc.

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Details

: Burnsville, MN

: 18 - 22 USD HOURLY

: 62 days ago

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