Title: EDU First Outbound Sales Representative
Reports To: Director, Operations
Department: EDU First/Inquiry Generation Contact Center (IG CC)
Location: Ft. Lauderdale, FL
Position Summary
EducationDynamics (“EDDY”) dba as EDU First, is a marketing services and technology company dedicated to getting students to the right program at the right school at the right time. As the premier provider of qualified prospective students for colleges and universities, we identify individuals who are the best fit for a school's programs and who are most likely to complete them. Our services also cover the key stages of the student lifecycle, from initial inquiry through program enrollment.
As a Call Center Representative, you will be the liaison between our company and prospective students. You will be responsible for making outbound calls to prospective students, gauging their level of interest in furthering their education, and gathering information to match them with schools that fit their needs. The successful candidate will be able to accept ownership for effectively manipulating conversations and student inquiries while keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

• Make outbound calls to prospective students via our dialing system
• Manage a large database of prospective student inquiries, handling 300+ calls per day at times
• Assist individuals by matching them with college and trade school opportunities that suit their needs and goals
• You will have engaging conversations with a variety of individuals daily, focused on identifying their interests and highlighting relevant features of the program they are interested in.
• Consistently meet and exceed attainable sales and quality assurance requirements
• Ability to manage a high volume of outbound and inbound calls in a timely manner
• Follow communication scripts and rebuttals when handling different topics
• Identify needs, clarify information, and provide solutions and/or alternatives
• Seize opportunities to maximize potential on every call
• Meet personal qualitative and quantitative goals
• Track record of over-achieving sales/production quotas
• Strong verbal communication and active listening skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities, and manage time effectively

Requirements

• Minimum of 6 months call center experience preferred
• High school diploma or equivalent
• Prior sales experience is great but not required
• Strong work ethic and self-motivated
• Work a full-time schedule (40 hours per week)

WORKING CONDITIONS
This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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