Job Summary

As a Field Service Technician, you’re our tech savvy brand ambassador. You’ll be responsible for providing the highest level of service to our clients through installations, changes, repairs, and disconnections of cable services, including video, data, and telephone. As the face of AUSA in our customers’ home, you’ll troubleshoot any issues and educate them on new and existing products and services to benefit their experience.

Why Join our Team?

As a Field Service Technician at Altice USA, we will provide you with resources and training necessary to learn skills that can grow into a rewarding career. In addition, we provide competitive perks and benefits, such as: career progression opportunities, paid vacation and sick time, an employee product discount (if residing in the footprint), health insurance on day 1, tuition reimbursement, and 401(k) with company matching funds!

Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values
• Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer selected locations.
• Utilizes network tools and troubleshooting knowledge to resolve network problems
• Resolves issues at installation and on scheduled service call from customer's selected locations to tap
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Resolves or escalates customer complaints, as appropriate
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Meets scheduled appointment windows
• Completes work orders and other documentation on paper and/or by mobile device
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Maintains network integrity through preventive maintenance and home certifications.
• Adheres to established maintenance windows for all outages
• Uses small hand tools, power tools, meters, and other test equipment
• Maintains and secures Company truck and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
• Performs other duties as assigned

Qualifications

• High School Diploma or equivalent
• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
• Ability to safely lift 75 pounds
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.
• Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including equipment)
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics
• Knowledge of basic electronics
• Skill in using a Windows-based computer
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others